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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Service Delivery Manager
| Dyddiad hysbysebu: | 09 Hydref 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Tachwedd 2024 |
| Lleoliad: | Southall, West London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Roo Repute |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
About Roo Repute:
Roo Repute is a leading provider of innovative digital solutions, committed to delivering exceptional service and value to our clients. Our team is dedicated to maintaining the highest standards of quality and efficiency, ensuring client satisfaction and continuous improvement in all our service offerings.
Job Description:
We are seeking a highly motivated and experienced Service Delivery Manager to join our dynamic team. The successful candidate will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction, and driving continuous improvement within our service delivery processes.
Key Responsibilities:
- Manage and lead the service delivery team, ensuring that all client deliverables are met on time and within budget.
- Act as the primary point of contact for clients, addressing any issues or concerns promptly and effectively.
- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Monitor and report on service delivery performance, implementing corrective actions as needed to improve service quality.
- Collaborate with internal teams to develop and implement service improvement plans.
- Ensure compliance with company policies, procedures, and standards.
- Manage resources effectively, including staffing, budgeting, and scheduling.
- Drive continuous improvement initiatives to enhance service delivery efficiency and effectiveness.
- Conduct regular reviews and assessments of service delivery processes and performance.
- Provide training and support to team members to enhance their skills and knowledge.
Qualifications:
Bachelor’s degree in Business Administration.
Proven track record of managing and delivering high-quality services to clients.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to build and maintain strong client relationships.
Strong problem-solving and decision-making abilities.
Experience with service management frameworks such as ITIL is preferred.
Ability to work in a fast-paced and dynamic environment.
Proficiency in using service management and project management tools.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to work with cutting-edge technologies and innovative solutions.
A bilingual applicant would be preferable.
Roo Repute is a leading provider of innovative digital solutions, committed to delivering exceptional service and value to our clients. Our team is dedicated to maintaining the highest standards of quality and efficiency, ensuring client satisfaction and continuous improvement in all our service offerings.
Job Description:
We are seeking a highly motivated and experienced Service Delivery Manager to join our dynamic team. The successful candidate will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction, and driving continuous improvement within our service delivery processes.
Key Responsibilities:
- Manage and lead the service delivery team, ensuring that all client deliverables are met on time and within budget.
- Act as the primary point of contact for clients, addressing any issues or concerns promptly and effectively.
- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Monitor and report on service delivery performance, implementing corrective actions as needed to improve service quality.
- Collaborate with internal teams to develop and implement service improvement plans.
- Ensure compliance with company policies, procedures, and standards.
- Manage resources effectively, including staffing, budgeting, and scheduling.
- Drive continuous improvement initiatives to enhance service delivery efficiency and effectiveness.
- Conduct regular reviews and assessments of service delivery processes and performance.
- Provide training and support to team members to enhance their skills and knowledge.
Qualifications:
Bachelor’s degree in Business Administration.
Proven track record of managing and delivering high-quality services to clients.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to build and maintain strong client relationships.
Strong problem-solving and decision-making abilities.
Experience with service management frameworks such as ITIL is preferred.
Ability to work in a fast-paced and dynamic environment.
Proficiency in using service management and project management tools.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to work with cutting-edge technologies and innovative solutions.
A bilingual applicant would be preferable.