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Welcome & Service Assistant
| Posting date: | 08 October 2024 |
|---|---|
| Salary: | £22,698 per year |
| Hours: | Full time |
| Closing date: | 20 October 2024 |
| Location: | The Vyne, Sherbourne St John, Basingstoke, RG24 9HL |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC156826 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £22,698 per annum
Contract/duration: Permanent
Hours/working pattern: 37.5 hours per week. Sunday- Thursday, 9.30-5.30
Interviews: 29 October 2024
Start Date: End of November 2024
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to Welcome Manager, you’ll be part of a team of 10 working at The Vyne property.
Once an important Tudor palace, this atmospheric mansion has some illustrious connections, from Henry VIII to Jane Austen. Outside, acres of wildlife-rich gardens, meadows and woods create a wonderful space for relaxation and exploration, while the natural play space gives children freedom to let their imaginations take them on fantasy adventures. Sweeping lawns offer lakeside picnicking, and a short stroll reveals a cosy bird hide overlooking the water meadows.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Salary: £22,698 per annum
Contract/duration: Permanent
Hours/working pattern: 37.5 hours per week. Sunday- Thursday, 9.30-5.30
Interviews: 29 October 2024
Start Date: End of November 2024
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to Welcome Manager, you’ll be part of a team of 10 working at The Vyne property.
Once an important Tudor palace, this atmospheric mansion has some illustrious connections, from Henry VIII to Jane Austen. Outside, acres of wildlife-rich gardens, meadows and woods create a wonderful space for relaxation and exploration, while the natural play space gives children freedom to let their imaginations take them on fantasy adventures. Sweeping lawns offer lakeside picnicking, and a short stroll reveals a cosy bird hide overlooking the water meadows.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places