Operations Manager
| Posting date: | 03 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 October 2024 |
| Location: | FOH, IP1 5LL |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | SEP20240891 |
Summary
Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines. Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money.
We are excited to be recruiting for an Operations Manager to join our Business Travel team to manage the day-to-day running of the department and support the Head of Business Travel and Flight Services. This is an exciting role focused on ensuring productivity and performance of the department to achieve budget requirements whilst motivating staff to deliver an exceptional service and maximise revenue.
This is an exciting opportunity to influence a team and drive change and improvement for the department. In this role you will provide ongoing support, training and motivation to drive performance when providing an extensive and diverse travel service, tailor made to customers’ requirements. Working closely with the Head of Business Travel & Flight Services, you will hold regular team meetings, 121s and performance reviews, alongside coaching and development, as well as answering calls and dealing with enquiries.
As the successful candidate you will have strong motivational, communication and prioritisation skills along with a high level of accuracy. It would be essential for the successful candidate to have travel industry experience with a keen interest to be in a leadership role, supporting a team.
This is a full-time role, working 35 hours a week, based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL)
Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.
Our values are:
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We are excited to be recruiting for an Operations Manager to join our Business Travel team to manage the day-to-day running of the department and support the Head of Business Travel and Flight Services. This is an exciting role focused on ensuring productivity and performance of the department to achieve budget requirements whilst motivating staff to deliver an exceptional service and maximise revenue.
This is an exciting opportunity to influence a team and drive change and improvement for the department. In this role you will provide ongoing support, training and motivation to drive performance when providing an extensive and diverse travel service, tailor made to customers’ requirements. Working closely with the Head of Business Travel & Flight Services, you will hold regular team meetings, 121s and performance reviews, alongside coaching and development, as well as answering calls and dealing with enquiries.
As the successful candidate you will have strong motivational, communication and prioritisation skills along with a high level of accuracy. It would be essential for the successful candidate to have travel industry experience with a keen interest to be in a leadership role, supporting a team.
This is a full-time role, working 35 hours a week, based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL)
Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.
Our values are:
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.