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Customer Care & Quality Executive
| Dyddiad hysbysebu: | 03 Hydref 2024 |
|---|---|
| Cyflog: | £32,844 i £38,183 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Hydref 2024 |
| Lleoliad: | Croydon, London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Clarion Housing Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | R0015011 |
Crynodeb
Salary: £32,844 - £38,183 per annum
Location: Hybrid/Croydon
Hours: 36 per week
Contract Type: Fixed Term Contract until August 2025
Are you driven by delivering excellent customer service? If so, we have a new and exciting opportunity for you!
We’re looking for a Customer Care & Quality Executive to join our Customer Experience team at Latimer Homes.
Within the Customer Experience Directorate, our mission is to ensure the customer receives the best experience, at each touch point of their journey with us. From their initial enquiry about their new potential home, right through to moving in and the care provided during the defect warranty period.
As a Customer Care & Quality Executive, you’ll be responsible for delivering the best customer care to our customers, once they have moved into their new home. You’ll be logging and tracking any defects the customer raises during the defect liability period, providing ongoing advice about their new home and managing all defects and enquiries through to resolution. You’ll also develop relationships with a portfolio of house builders, to ensure they deliver a high-quality service on our behalf when our customers experience an issue in their new home.
We’re looking for individuals who care! You’ll need a strong customer service background and the ability to persuade and influence. The successful candidate will be someone who empathises with others, always follows through on their promises, advocates for customers and is comfortable holding others to account to get things done. You’ll be confident using CRM systems, ensuring records are accurate and up to date and have experience of communicating with a wide range of people including external partners.
CV’s will be reviewed as they land, so if this sounds like an opportunity you’d be interested in, we look forward to hearing from you.
As you can imagine, the full job description includes lots more detail so please check it out before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Thursday 10th October 2024 at midnight.
The assessment day will be held in person on Thursday 17th October 2024
For further details on this vacancy, please click ‘apply’.
We’re flexible and can offer a hybrid of home working and from our Croydon office, at least three days per week on Tuesday, Wednesday & Thursday.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Location: Hybrid/Croydon
Hours: 36 per week
Contract Type: Fixed Term Contract until August 2025
Are you driven by delivering excellent customer service? If so, we have a new and exciting opportunity for you!
We’re looking for a Customer Care & Quality Executive to join our Customer Experience team at Latimer Homes.
Within the Customer Experience Directorate, our mission is to ensure the customer receives the best experience, at each touch point of their journey with us. From their initial enquiry about their new potential home, right through to moving in and the care provided during the defect warranty period.
As a Customer Care & Quality Executive, you’ll be responsible for delivering the best customer care to our customers, once they have moved into their new home. You’ll be logging and tracking any defects the customer raises during the defect liability period, providing ongoing advice about their new home and managing all defects and enquiries through to resolution. You’ll also develop relationships with a portfolio of house builders, to ensure they deliver a high-quality service on our behalf when our customers experience an issue in their new home.
We’re looking for individuals who care! You’ll need a strong customer service background and the ability to persuade and influence. The successful candidate will be someone who empathises with others, always follows through on their promises, advocates for customers and is comfortable holding others to account to get things done. You’ll be confident using CRM systems, ensuring records are accurate and up to date and have experience of communicating with a wide range of people including external partners.
CV’s will be reviewed as they land, so if this sounds like an opportunity you’d be interested in, we look forward to hearing from you.
As you can imagine, the full job description includes lots more detail so please check it out before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Closing Date: Thursday 10th October 2024 at midnight.
The assessment day will be held in person on Thursday 17th October 2024
For further details on this vacancy, please click ‘apply’.
We’re flexible and can offer a hybrid of home working and from our Croydon office, at least three days per week on Tuesday, Wednesday & Thursday.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.