Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Senior Welcome Host
| Dyddiad hysbysebu: | 27 Medi 2024 |
|---|---|
| Cyflog: | £26,130.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 26130 - 26130 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Hydref 2024 |
| Lleoliad: | Walsall, WS2 8ES |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SEP20242137 |
Crynodeb
As the successful candidate you must lead the team to deliver high quality, customer focused front of house service including reception and call centre, issuing first line information and basic administration duties.
Excellent communication and interpersonal skills are essential for this role, along with the ability to present a positive image of the College both on the telephone and face to face.
Key responsibilities include being proactive and actively engaged in developing the quality of the call centre, reception and information functions to ensure a responsive, customer focused service, responding to customers’ needs and being proactive in ensuring satisfactory outcomes for all contacts.
Experience of working in a Call Centre/reception role (or similar) in a very busy customer focused environment and a Level 2 qualification (or equivalent) are essential for this role. Along with a Supervisor or Team leader qualification or willingess to work towards.
For full specification requirements please refer to the job description.
In return, we offer;
• Competitive salaries.
• Up to 29 days annual leave, plus generous additional closure days and bank holidays.
• Enrolment into the West Midlands Pension Fund with generous employer contributions.
• Outstanding staff training and team building programme.
• ZEST is the College’s Health & Wellbeing initiative for our staff.
• Staff incentive schemes including Cycle to Work scheme and ‘Best of Walsall’ discounts.
• Simply Health care scheme.
• Employee Assistance Programme.
• Reward and recognition scheme.
• State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
• Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.
We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.
Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check.
Excellent communication and interpersonal skills are essential for this role, along with the ability to present a positive image of the College both on the telephone and face to face.
Key responsibilities include being proactive and actively engaged in developing the quality of the call centre, reception and information functions to ensure a responsive, customer focused service, responding to customers’ needs and being proactive in ensuring satisfactory outcomes for all contacts.
Experience of working in a Call Centre/reception role (or similar) in a very busy customer focused environment and a Level 2 qualification (or equivalent) are essential for this role. Along with a Supervisor or Team leader qualification or willingess to work towards.
For full specification requirements please refer to the job description.
In return, we offer;
• Competitive salaries.
• Up to 29 days annual leave, plus generous additional closure days and bank holidays.
• Enrolment into the West Midlands Pension Fund with generous employer contributions.
• Outstanding staff training and team building programme.
• ZEST is the College’s Health & Wellbeing initiative for our staff.
• Staff incentive schemes including Cycle to Work scheme and ‘Best of Walsall’ discounts.
• Simply Health care scheme.
• Employee Assistance Programme.
• Reward and recognition scheme.
• State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
• Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.
We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.
Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check.