Practice Receptionist/Admin Clerk (Care Navigator)
| Posting date: | 27 September 2024 |
|---|---|
| Salary: | £23,073.00 to £24,541.00 per year |
| Additional salary information: | £23073.00 - £24541.00 a year |
| Hours: | Full time |
| Closing date: | 18 October 2024 |
| Location: | Nottingham, NG8 5RU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3460-24-0001 |
Summary
Primary responsibilities: The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency: Maintain and monitor the practice appointment system. Welcome patients and visitors to the organisation, directing requests appropriately. Process personal, telephone and Accurix for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service following our Care Navigation process. Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms etc... Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area and waiting room areas at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Action incoming mail and correspondence. Scan patient related documentation and attach scanned documents to patients healthcare records. Complete opening and closing procedures in accordance with the duty rota.