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Customer Service Point - Belfast East Delivery Office (BT5 6QH)
| Posting date: | 25 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26164-26164 per annum |
| Hours: | Part time |
| Closing date: | 02 October 2024 |
| Location: | BELFAST, BT5 6QH |
| Company: | Royal Mail |
| Job type: | Permanent |
| Job reference: | 319798-42859620 |
Summary
Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Customer Service PointJob Reference: 319798Location: Belfast Delivery Office, BT5 6QH Job type: Permanent contract Hours: 20:00 hours per week, working 5 days across Mon-Sun, working between 0600 and 1000
There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.
Royal Mail is a company with a proud history of providing excellent service; we connect companies, customers and communities across the country. We are looking for a Customer Services Assistant to work in our Customer Service Point within our Delivery Offices, to be the first point of contact for our customers and the face of our business.
As a Customer Service Point Assistant you will deal directly with the public providing them with an excellent customer service experience for all products offered.
Typical duties involve acceptance and issuing of mail to and from customers including ‘stamped’, Special Delivery tracked mail and tracked returns or dealing directly with customer queries.
You will be required to manage cash, card payments and refunds and complete a full reconciliation at the end of the day. You will maintain spreadsheets and web-based systems whilst monitoring and responding to customers.
A bit about you
- Upbeat, independent, self-motivated and strive for the best results
- Organised, punctual and ready to deliver great customer service
- Open to change, ability to follow written instructions and be familiar with basic computer applications
- Think of yourself as a people-person and a friendly face in the community
- Has a strong sense of community and takes pride in what you do
- Has a full UK manual driving licence with no more than 6 penalty points
What we do for you
To deliver on our ambition we want the best and that’s why we’re delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive:
- Pay monthly, hourly rate of £12.54p/hr
- Overtime 1.25x the normal hourly rate
- 22.5 days holiday, rising with length of service (pro-rata)
- Contributory pension scheme
- Lots of opportunity to develop a career
- Full uniform provided if you’re on a contract of longer than three months
- Excellent parental leave policy
- Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership
Time to apply
Ready to become a Customer Service Point Assistant? Hit the apply button now.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We welcome applications from all suitably qualified persons. However, as women and Roman Catholics are currently under-represented in our workforce, we would particularly welcome applications from women and Roman Catholics.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Customer Service PointJob Reference: 319798Location: Belfast Delivery Office, BT5 6QH Job type: Permanent contract Hours: 20:00 hours per week, working 5 days across Mon-Sun, working between 0600 and 1000
There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.
Royal Mail is a company with a proud history of providing excellent service; we connect companies, customers and communities across the country. We are looking for a Customer Services Assistant to work in our Customer Service Point within our Delivery Offices, to be the first point of contact for our customers and the face of our business.
As a Customer Service Point Assistant you will deal directly with the public providing them with an excellent customer service experience for all products offered.
Typical duties involve acceptance and issuing of mail to and from customers including ‘stamped’, Special Delivery tracked mail and tracked returns or dealing directly with customer queries.
You will be required to manage cash, card payments and refunds and complete a full reconciliation at the end of the day. You will maintain spreadsheets and web-based systems whilst monitoring and responding to customers.
A bit about you
- Upbeat, independent, self-motivated and strive for the best results
- Organised, punctual and ready to deliver great customer service
- Open to change, ability to follow written instructions and be familiar with basic computer applications
- Think of yourself as a people-person and a friendly face in the community
- Has a strong sense of community and takes pride in what you do
- Has a full UK manual driving licence with no more than 6 penalty points
What we do for you
To deliver on our ambition we want the best and that’s why we’re delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive:
- Pay monthly, hourly rate of £12.54p/hr
- Overtime 1.25x the normal hourly rate
- 22.5 days holiday, rising with length of service (pro-rata)
- Contributory pension scheme
- Lots of opportunity to develop a career
- Full uniform provided if you’re on a contract of longer than three months
- Excellent parental leave policy
- Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership
Time to apply
Ready to become a Customer Service Point Assistant? Hit the apply button now.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We welcome applications from all suitably qualified persons. However, as women and Roman Catholics are currently under-represented in our workforce, we would particularly welcome applications from women and Roman Catholics.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.