Customer Service (Debt Recovery)
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | £12.02 per hour |
| Hours: | Full time |
| Closing date: | 23 October 2024 |
| Location: | g25ad |
| Remote working: | On-site only |
| Company: | Morson Talent |
| Job type: | Contract |
| Job reference: | 235931MOS-44957 |
Summary
Our client Scottish Power are currently recruiting for a Customer Service Representative based in Glasgow City Centre.
Role: Customer Service Representative
Location: St Vincent Street, Glasgow
Duration: 6 month initially but likely to be extended
Rate: £12.02ph + 36 days annual leave (pro rata)
Working pattern: Monday – Friday, 8.30 – 16.45 and hybrid available after 6 months.
Responsibilities
•Responsibility for agreed areas of debt recovery, credit control, third party damage and insurance activities including negotiation within business / customers where appropriate.
•Responsibility for carrying out debt recovery activities for a number of different debt types, including Connections, Estates, Local Authorities, large projects such as wind farms and third party damages
•Responsibility for carrying out debt recovery activities for Energy Network debts in line with Scottish Power policies and procedure
•Take ownership / responsibility for customer contacts / problems / complaints as they apply to the transaction processes within your responsibility.
•Develop and maintain good relationships across the wider Customer Service team.
•As a back office team, we provide support to our emergency contact centre as an overflow function. Training will be provided.
•Supporting our contact centre fully during storm situations, or any exceptional events which require full support.
Skills and Requirements
•Experience in Customer Service essential but debt recovery or collections would be advantageous
•Excellent communication skills
•Basic IT skills are essential though experience of SAP would be beneficial.