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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Payroll Customer Service Operator
| Dyddiad hysbysebu: | 17 Medi 2024 |
|---|---|
| Cyflog: | £24,071.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24071.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Hydref 2024 |
| Lleoliad: | Darwen, BB3 0FG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9438-24-0936 |
Crynodeb
The successful applicant will provide experienced telephone support to all Payroll Client organisations. To provide experienced email support to all Payroll Client organisation in the form of sending and allocating. Review, respond and close basic/complex queries received over the telephone by referencing the frequently asked questions (FAQs) database. Where complex queries are received, the post holder will evaluate (can this be handled by yourself?) and allocate requests to Payroll Officers if required. The successful applicant will provide experienced telephone support to the Client Employees in the use and navigation of the Payroll Self Service Portal. Maintain a strong working relationship with all our nationwide Trusts & internally to ensure our focus of achieving a high level of customer satisfaction is consistently adhered to. Provide experienced administrative support to the Payroll Department in respect of issuing internal and outgoing post, referring internal documents to the appropriate staff and ensuring outgoing mail is completed in a timely manner. Assist with departmental Training & Development, help with training your peers alongside your Team Leaders & Supervisor. Seek out Improvements to the Organisation in line with Continuous Improvement To use a flexible working approach, this involves assisting colleagues in covering any absences. Ensure all Mandatory Training is kept up to date along with attending internal training sessions to assist in developing a good knowledge of all Payroll Policies & Procedures. Continue own personal development in knowledge of NHS Payroll to provide our customers with the best support we can provide.