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Helpdesk Advisor
| Posting date: | 13 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 13 October 2024 |
| Location: | Birmingham, B45 9PZ |
| Company: | Compass Group |
| Job type: | Permanent |
| Job reference: | 170050 |
Summary
We\\'re currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week.As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here\\'s an idea of what your shift patterns will be: Variable shiftsCould you bring your spark to 14Forty? Here\\'s what you need to know before applying:Your key responsibilities will include:
Here\\'s an idea of what your shift patterns will be: Variable shiftsCould you bring your spark to 14Forty? Here\\'s what you need to know before applying:Your key responsibilities will include:
- Responds to incoming customer/client phone calls and emails and resolves questions within specified timescales using scripts and standard call response dialogue .
- Manages all incoming FM requests to mutual and full resolution.
- Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individual
- Ensure appropriate method of despatch to contractors and obtain completion data for input into the IT system in real time.
- Record any signs of dissatisfaction and escalates accordingly.
- Required to calculate some simple quotations and chargeable works using the existing systems and processes (e.g. SCCFs and iApprove).
- Respond to all email and personal communications in a concise and professional manner
- Ensure timescales are met or exceeded
- Accountable for the completion of standard or non-standard tasks, within the scope of the function
- Delivers activities to support operational objectives for their role
- Makes decisions within parameters set by Supervisor/Manager, using job/specialist experience
- Interacts with client or users around specific work efforts and deliverables
- Offers support and guidance to less experienced team members
- Good working knowledge/experience of a Helpdesk/Contact Centre environment
- Exceptional Customer Service Skills and good telephone manner
- Good Team Player
- Good punctuality and ability to manage own timekeeping
- Strong IT literacy skills
- Good numerical skills
- Ability to prioritise workloads