Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Ticketing Crew/Receptionists
| Dyddiad hysbysebu: | 13 Medi 2024 |
|---|---|
| Cyflog: | £11.70 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 24 Medi 2024 |
| Lleoliad: | HU1 4DP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Deep |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
VISITOR ATTRACTION TICKETING CREW/RECEPTIONISTS
The Deep requires Receptionists to sell tickets and merchandise to visitors of the attraction efficiently, with exceptionally high levels of customer service, whilst maximising the take up of the Annual Pass scheme.
REPORTING TO: Reception Manager
RATE OF PAY: £11.70/hr
Contract One:
13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Monday and Wednesday.
Contract Two:
13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Thursday and Friday.
Contract Three:
19.5 hours per week, being 3 x 6.5 hour shifts normally between 10am and 5pm every Saturday, Sunday and Monday.
For all contracts, occasional earlier starts and later finishes can be expected to respond to events within the attraction. Additional hours may be available (particularly during peak holiday, weekend and bank holiday periods including the Christmas and New Year period).
These are all permanent contracts.
Please state clearly in the Personal Statement section of your application which contract (or contracts) you are interested in and your general availability to work.
JOB DESCRIPTION:
Operate PC-based ticketing machines and tills for the sale of entrance tickets and merchandise from the front-of-house ticketing points or shop/retail area.
Process customer payments in all relevant forms (eg credit/debit cards, vouchers, cash).
Greet all visitors to The Deep and ascertain their requirements.
Maximise take up of the Annual Pass scheme by visitors by explaining annual pass ticketing, Gift Aid.
Carry out related administration of the Annual Pass scheme, including typing customer details into ticketing system.
Maximise additional sales or event promotion.
Carry out cashing-up and produce end-of-day reports.
Maintain a high level of service to customers, communicating general information about their visit to The Deep and the City of Hull.
Liaise with managers/supervisors in order to handle ticket sales/reception services for pre-booked groups, contractors and other visitors to The Deep.
Operate internal communications systems within The Deep to relay information to colleagues. This may include 2-way radios, tannoy system, internal telephones and mobile phones.
Liaise with colleagues to ensure efficient and safe customer flow through the foyer and Visitor Attraction, assisting with the management of queues, car parking and fire evacuations.
Ensure a clean, tidy and efficient reception, foyer and car park area.
Attend to lost property and left luggage.
Display stock in shop, as directed, and operate retail tills, providing cover and assistance to the retail area.
PERSON SPECIFICATION
Essential
Excellent interpersonal and verbal communication skills, able to deliver complex information quickly and efficiently whilst maintaining first class service.
Proven ability to work effectively in a busy and challenging customer-facing environment, with a high awareness of the need for excellent customer service.
Previous experience of dealing face to face with a wide range of customers and meeting their individual needs.
Accurate, efficient keyboard skills.
Ability to work calmly and efficiently under pressure.
Experience in over-the-counter sales, cash-handling, and sales processing.
Excellent level of numeracy.
Good administrative skills and attention to detail.
Confidence, assertiveness and self-motivation.
Flexibility with regard to hours of work in response to customer demand.
Confidence in working within a high-tech environment.
Enthusiasm for The Deep as a major visitor attraction
Desirable
Reception/customer service desk experience.
One-to-one sales experience.
Appreciation of the tourism industry, especially in the City of Hull, and the needs of visitors/tourists.
The Deep requires Receptionists to sell tickets and merchandise to visitors of the attraction efficiently, with exceptionally high levels of customer service, whilst maximising the take up of the Annual Pass scheme.
REPORTING TO: Reception Manager
RATE OF PAY: £11.70/hr
Contract One:
13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Monday and Wednesday.
Contract Two:
13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Thursday and Friday.
Contract Three:
19.5 hours per week, being 3 x 6.5 hour shifts normally between 10am and 5pm every Saturday, Sunday and Monday.
For all contracts, occasional earlier starts and later finishes can be expected to respond to events within the attraction. Additional hours may be available (particularly during peak holiday, weekend and bank holiday periods including the Christmas and New Year period).
These are all permanent contracts.
Please state clearly in the Personal Statement section of your application which contract (or contracts) you are interested in and your general availability to work.
JOB DESCRIPTION:
Operate PC-based ticketing machines and tills for the sale of entrance tickets and merchandise from the front-of-house ticketing points or shop/retail area.
Process customer payments in all relevant forms (eg credit/debit cards, vouchers, cash).
Greet all visitors to The Deep and ascertain their requirements.
Maximise take up of the Annual Pass scheme by visitors by explaining annual pass ticketing, Gift Aid.
Carry out related administration of the Annual Pass scheme, including typing customer details into ticketing system.
Maximise additional sales or event promotion.
Carry out cashing-up and produce end-of-day reports.
Maintain a high level of service to customers, communicating general information about their visit to The Deep and the City of Hull.
Liaise with managers/supervisors in order to handle ticket sales/reception services for pre-booked groups, contractors and other visitors to The Deep.
Operate internal communications systems within The Deep to relay information to colleagues. This may include 2-way radios, tannoy system, internal telephones and mobile phones.
Liaise with colleagues to ensure efficient and safe customer flow through the foyer and Visitor Attraction, assisting with the management of queues, car parking and fire evacuations.
Ensure a clean, tidy and efficient reception, foyer and car park area.
Attend to lost property and left luggage.
Display stock in shop, as directed, and operate retail tills, providing cover and assistance to the retail area.
PERSON SPECIFICATION
Essential
Excellent interpersonal and verbal communication skills, able to deliver complex information quickly and efficiently whilst maintaining first class service.
Proven ability to work effectively in a busy and challenging customer-facing environment, with a high awareness of the need for excellent customer service.
Previous experience of dealing face to face with a wide range of customers and meeting their individual needs.
Accurate, efficient keyboard skills.
Ability to work calmly and efficiently under pressure.
Experience in over-the-counter sales, cash-handling, and sales processing.
Excellent level of numeracy.
Good administrative skills and attention to detail.
Confidence, assertiveness and self-motivation.
Flexibility with regard to hours of work in response to customer demand.
Confidence in working within a high-tech environment.
Enthusiasm for The Deep as a major visitor attraction
Desirable
Reception/customer service desk experience.
One-to-one sales experience.
Appreciation of the tourism industry, especially in the City of Hull, and the needs of visitors/tourists.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.