Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Customer Services Application Officer/Admin

Dyddiad hysbysebu:	11 Medi 2024
Cyflog:	£13.12 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE
Oriau:	Llawn Amser
Dyddiad cau:	10 Hydref 2024
Lleoliad:	Oxford, OX1 1BX
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	Oxford 0009 3A18 / 1

Crynodeb

What's involved with this role:

Temporary Customer Services Application Officer/Admin

Job Ref: Oxford 0009 3A18 / 1

Pay Rate: £13.12 per hour PAYE

Hours per week: 37 Monday – Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm

Role Length: This opening assignment is for 3 months

City: Oxford

Hybrid working

The purpose of the role is to process applications accurately and efficiently for a range of Council services

Key Responsibilities:

Processing the above applications using agreed procedures and guidance, in order to meet service-wide performance and quality targets.
Deliver world class customer service to all our customers.
Undertaking regular training as required, in order to become proficient in processing applications for multiple services.
Pro-actively seeking to improve quality in processing, both as an individual and supporting others in the team to do so, and engaging positively with feedback when provided.
Liaising with colleagues and external customers to resolve queries, providing World-class customer service.
Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met; escalating when appropriate.
Follow all Council procedures in respect of customer feedback, including complaints.
Carry out any other duty compatible with the overall objectives of the Applications Team.



Qualifications:

Good general education including GCSE grade A*- C (or equivalent) in Maths and English.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of updating workplace ICT systems quickly & accurately using effective data entry skills.
Excellent written and verbal communication skills.
Experience of prioritising and organising work to meet deadlines with minimal supervision.
Experience of using problem-solving and critical thinking skills.
Experience of delivering excellent customer service in the workplace.
Experience of processing HMO Licensing, Planning, Building Control, Housing, Right to Buy, Taxi Licensing, Land Charges or Street Naming and Numbering applications in a local authority desirable.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Oxford 0009 3A18 / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.