Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Help to Claim Adviser x 2 roles
| Dyddiad hysbysebu: | 10 Medi 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Hydref 2024 |
| Lleoliad: | Derbyshire, East Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Citizens Advice Derbyshire Districts |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Hours: 37 hours per week, per role
Salary scale: £24,012 to £25,723 per annum
Contract: fixed term to December 2025, with possibility of extension subject to funding
Base: Buxton, Chesterfield, Ilkeston or Matlock - remote/home working will be considered
We have an opportunity for two Help to Claim Advisers to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The roles will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone and webchat between 8am and 6pm Monday to Friday. Working pattern can be discussed at interview.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving and welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
Terms and conditions
Annual leave: 35 days annual leave per year, including Bank Holidays and four days Christmas Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also offer an annual leave purchasing/selling scheme.
Pension: Auto enrolment into an approved pension scheme. 6% contribution by the organisation, 2% contribution from staff member.
Sick pay: up to 3 months full pay and 3 months half pay (dependant on length of service).
Other benefits: Employee assistance programme, including perks
At Citizens Advice Derbyshire Districts we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
The successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and the background and circumstances of your offence. Please get in touch to see our policy on DBS checks.
Salary scale: £24,012 to £25,723 per annum
Contract: fixed term to December 2025, with possibility of extension subject to funding
Base: Buxton, Chesterfield, Ilkeston or Matlock - remote/home working will be considered
We have an opportunity for two Help to Claim Advisers to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The roles will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone and webchat between 8am and 6pm Monday to Friday. Working pattern can be discussed at interview.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving and welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
Terms and conditions
Annual leave: 35 days annual leave per year, including Bank Holidays and four days Christmas Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also offer an annual leave purchasing/selling scheme.
Pension: Auto enrolment into an approved pension scheme. 6% contribution by the organisation, 2% contribution from staff member.
Sick pay: up to 3 months full pay and 3 months half pay (dependant on length of service).
Other benefits: Employee assistance programme, including perks
At Citizens Advice Derbyshire Districts we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
The successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and the background and circumstances of your offence. Please get in touch to see our policy on DBS checks.