Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Domestic Abuse Helpline Advisor
| Dyddiad hysbysebu: | 10 Medi 2024 |
|---|---|
| Cyflog: | £16,224 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 7% pension contribution |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Hydref 2024 |
| Lleoliad: | M167WD |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Independent Choices Greater Manchester |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
About Us
Independent Choices Greater Manchester (ICGM) has over 40 years of experience providing support, advice, and advocacy to survivors of domestic abuse and violence (DVA) in Greater Manchester. Our organisation works to:
Support survivors of domestic abuse across the UK
Educate the public and professionals on DVA issues
We operate several key services, including:
The Greater Manchester Domestic Abuse Helpline, & the Community Helpline Language Service featuring services in Urdu & Punjabi
Professional and public training on DVA
Community Engagement initiatives across Greater Manchester
A Volunteer Program to support our services
We also manage the “End the Fear” website, which offers resources, news, and job vacancies related to DVA and Violence Against Women and Girls (VAWG) in Greater Manchester.
The Role
We are looking for a compassionate and proactive Domestic Abuse Helpline Advisor to join our team. In this role, you will provide crucial support and guidance to individuals affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.
Key Responsibilities
Respond to helpline calls and assess the needs of individuals affected by DVA
Offer guidance, emotional support, and information on available resources
Maintain confidentiality and build trust with callers
Ensure accurate record-keeping and follow-up support where necessary
Essential Skills and Experience
Awareness of domestic violence and abuse issues
Strong communication and interpersonal skills
Ability to remain calm, resilient, and non-judgmental under pressure
Good organisational skills and basic ICT knowledge
Ability to work both independently and as part of a team
Commitment to supporting individuals affected by domestic abuse
Benefits
25 days annual leave, increasing to 30 days after 5 years, plus bank holidays
7% employer contribution pension scheme (if applicable)
Comprehensive Employee Assistance Programme
How to Apply
To apply, please submit a completed application form, including details of two professional references, by 10am, 9th October 2024, send to recruitment@independentchoices.org.uk
Closing Date: 10am, 9th October 2024
Interview Date: 15th October 2024
Please Note:
Applications are open to women only under the Equality Act 2010. We welcome applications from women from all backgrounds and communities.
Independent Choices Greater Manchester (ICGM) has over 40 years of experience providing support, advice, and advocacy to survivors of domestic abuse and violence (DVA) in Greater Manchester. Our organisation works to:
Support survivors of domestic abuse across the UK
Educate the public and professionals on DVA issues
We operate several key services, including:
The Greater Manchester Domestic Abuse Helpline, & the Community Helpline Language Service featuring services in Urdu & Punjabi
Professional and public training on DVA
Community Engagement initiatives across Greater Manchester
A Volunteer Program to support our services
We also manage the “End the Fear” website, which offers resources, news, and job vacancies related to DVA and Violence Against Women and Girls (VAWG) in Greater Manchester.
The Role
We are looking for a compassionate and proactive Domestic Abuse Helpline Advisor to join our team. In this role, you will provide crucial support and guidance to individuals affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non-judgmental approach.
Key Responsibilities
Respond to helpline calls and assess the needs of individuals affected by DVA
Offer guidance, emotional support, and information on available resources
Maintain confidentiality and build trust with callers
Ensure accurate record-keeping and follow-up support where necessary
Essential Skills and Experience
Awareness of domestic violence and abuse issues
Strong communication and interpersonal skills
Ability to remain calm, resilient, and non-judgmental under pressure
Good organisational skills and basic ICT knowledge
Ability to work both independently and as part of a team
Commitment to supporting individuals affected by domestic abuse
Benefits
25 days annual leave, increasing to 30 days after 5 years, plus bank holidays
7% employer contribution pension scheme (if applicable)
Comprehensive Employee Assistance Programme
How to Apply
To apply, please submit a completed application form, including details of two professional references, by 10am, 9th October 2024, send to recruitment@independentchoices.org.uk
Closing Date: 10am, 9th October 2024
Interview Date: 15th October 2024
Please Note:
Applications are open to women only under the Equality Act 2010. We welcome applications from women from all backgrounds and communities.