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Phone Shop Manager - Daventry 2372

Job details
Posting date: 03 September 2024
Salary: Not specified
Additional salary information: Competitive
Hours: Full time
Closing date: 17 September 2024
Location: Daventry, Northamptonshire, NN11 4BT
Company: Tesco
Job type: Permanent
Job reference: tesco/TP/4736813/905034

Summary

About the role

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for

  • You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
  • You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
  • You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
  • You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
  • You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
  • You will lead the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
  • You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
  • You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
  • You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

You will need

  • You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
  • You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
  • You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.

Behavioural Skills:

  • Interacting with People
    • Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
  • Customer Focus
    • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • Decision Making
    • Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
  • Teamwork
    • Working co-operatively (rather than competitively) with others to achieve a common goal.

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life’s moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
  • Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.