Time Critical Service Delivery Agent
| Dyddiad hysbysebu: | 29 Awst 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Medi 2024 |
| Lleoliad: | Surrey, SL3 0AW |
| Cwmni: | Kuehne + Nagel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | req118885_1724924501 |
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Are you ready to be the hero in the fast-paced world of logistics? As a Time Critical Service Delivery Agent, you'll be the driving force behind exceptional customer service and seamless logistics support.
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
Time Critical Service Delivery Agent | United Kingdom | req118885
YOUR ROLE
This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of logistics, where each day brings new challenges and opportunities!
CONTACT
Melania Montella
0039 335 72 39 608
YOUR RESPONSIBILITIES
- Responding in a timely and professional manner to time sensitive shipping requests
- Familiarizing yourself with all special services we can offer to ensure customers are given all options available
- Establishing the best transport solution (Express, Hand carry or Road)
- Completing customs checks
- Taking booking details, arranging collections/deliveries
- Providing quotations and gaining 3rd party costings
- Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions)
- Demonstrating a "can do" attitude and show that you are prepared to go the extra mile for the customer
YOUR SKILLS AND EXPERIENCES
- Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
- Outstanding customer service, influencing and consultative skills
- Ability to work in a high-pressured environment
- Excellent written and verbal communication and negotiation skills in English level C1