Senior Case Manager
| Dyddiad hysbysebu: | 28 Awst 2024 |
|---|---|
| Cyflog: | £38,860 i £46,750 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | National: £38,860?-£42,765? London: £42,495?-£46,750? |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Medi 2024 |
| Lleoliad: | Cardiff |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 367490/1 |
Crynodeb
You will join the exciting and fast-paced Case Management Team, where you will be responsible for coordinating open market and public reviews of the UK’s commercial broadband market to ensure that the £5 billion Project Gigabit funding goes where it is most needed.
As the Senior Case Manager you will be leading a team of Case Managers to deliver BDUK’s regular review of the commercial broadband market. You will possess excellent stakeholder management skills, needed in order to meet competing deadlines and demands, and to keep your team focussed. You will lead on changes and improvements to processes based on lessons learned. Working with data is also a critical part of this role as you support the team to analyse and build a picture of the ever-changing broadband coverage across the UK.
You will be a crucial point of contact for colleagues, as well as the first point of contact for broadband suppliers responding to our market reviews. The outcome of these reviews will enable BDUK to deliver Project Gigabit and ensure that everyone will have the same access to gigabit-capable broadband.
- Lead delivery of BDUK’s Open Market Reviews (OMRs) and Public Reviews (PRs), managing a work stack of cases from around the UK with varying scale and complexity
- Oversee, coordinate and report on the management of OMR/PR activities and support the Data, Technical and Commercial teams
- Lead continuous improvement of all of the processes, looking to optimise and streamline wherever possible
- Develop strong working relationships across all of BDUK, and with external stakeholders, including suppliers and local bodies, in order to support an operationally efficient Case Management team
- Lead on the resolution of data queries related to the submission of information and ensure timely reporting to the Case Management Leads
- Act as the key link with the Local Delivery Leads and Managers, providing ad-hoc support as required to empower them to progress their projects
- Provide leadership, management and coaching to the OMR/PR team, coordinating the activities and inputs of the team and support them to develop their careers through access to learning and development opportunities and support
- Provide day-to-day task management to Case Managers in your team, as well as being responsible for line management of those reporting directly to you to the standards set by DSIT and the Civil Service