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Customer Service Advisor - 4 Posts - GLA12423

Job details
Posting date: 23 August 2024
Salary: £23,650.65 to £25,183.21 per year
Hours: Full time
Closing date: 08 September 2024
Location: Glasgow Central, G4 9XG
Company: GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION
Job type: Permanent
Job reference: GLA12423

Summary

Job Description

An exciting opportunity has arisen within our new Health & Social Care Connect Service for the position of Clerical Officer.

The service spans across Adults, Older People, Children & Families and Homelessness.

As a Clerical Officer, you’ll be working in a busy office environment carrying out a range of tasks including call handling, dealing with customer enquiries and gathering referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with both internal and external stakeholders.

We are looking for applicants who display an enthusiastic approach to their work while delivering excellent customer care in both a professional and polite manner. If that sounds like you, why not apply?

When applying for this role, you should be able to demonstrate relevant skills such as good communication and organisational skills and a basic working knowledge of IT systems such as Microsoft Office packages, however full training and support will be provided as part of the role.
In addition, if you're successful in your job application you'll have access to these generous benefits, which include:

• 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service
• 12.5 days (87.5 hours) paid public holidays each year
• Pension Scheme
• Staff Benefit Scheme

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Job Evaluation

For further information about working for us please refer to our website https://glasgow.gov.uk/article/5005/HR-policies

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.