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Customer Liaison Officer and Vehicle Quality Controller
| Posting date: | 21 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,920 per annum |
| Hours: | Full time |
| Closing date: | 27 October 2024 |
| Location: | Arlesey, SG15 6RF |
| Company: | Norton Way Group Ltd |
| Job type: | Permanent |
| Job reference: | 614 |
Summary
Job Advert
Salary: £23,920 per annum
Location: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: Monday to Friday, 08:00 to 17:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our award-winning corporate department in Arlesey is looking for a Customer Liaison Officer / Vehicle Quality Controller to join
the team, helping them to deliver exceptional levels of customer service, ensuring our customers come back time and time again.
What you will be doing:
* Collecting, delivering, checking and controlling new and demonstration vehicles as directed.
* Ensuring that all vehicles are adequately checked for condition and specification at the time of delivery, and all
discrepancies are recorded and reported.
* Checking the truck and trailer, completing the daily check sheet, ensuring the load is secured correctly.
* Use of driver card and digital recording equipment (i.e., Tachograph)
* Carrying out vehicle checks prior to delivery, including; checking all paperwork matches the vehicle you’re delivering,
checking the vehicle is taxed and correctly number-plated, and checking fluid levels, to include water, oil, screen wash.
* Liaising with the Sales team regarding vehicle delivery and collection arrangements.
* Handing over vehicles to corporate customers, ensuring maximum customer satisfaction, and showing competency, knowledge and
efficiency. Ensuring paperwork or PDA is correctly completed and signed.
What we need from you:
* Full manual driving licence, Class C or C+ Driver
* Experience of van/trailer driving is essential
* Good geographical knowledge, road networks, and route planning
* Outstanding communication skills and excellent attention to detail
* Punctual with good time keeping. Honest, trustworthy and reliable.
* The ability to deliver exceptional levels of customer service.
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.
Salary: £23,920 per annum
Location: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: Monday to Friday, 08:00 to 17:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a
diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our award-winning corporate department in Arlesey is looking for a Customer Liaison Officer / Vehicle Quality Controller to join
the team, helping them to deliver exceptional levels of customer service, ensuring our customers come back time and time again.
What you will be doing:
* Collecting, delivering, checking and controlling new and demonstration vehicles as directed.
* Ensuring that all vehicles are adequately checked for condition and specification at the time of delivery, and all
discrepancies are recorded and reported.
* Checking the truck and trailer, completing the daily check sheet, ensuring the load is secured correctly.
* Use of driver card and digital recording equipment (i.e., Tachograph)
* Carrying out vehicle checks prior to delivery, including; checking all paperwork matches the vehicle you’re delivering,
checking the vehicle is taxed and correctly number-plated, and checking fluid levels, to include water, oil, screen wash.
* Liaising with the Sales team regarding vehicle delivery and collection arrangements.
* Handing over vehicles to corporate customers, ensuring maximum customer satisfaction, and showing competency, knowledge and
efficiency. Ensuring paperwork or PDA is correctly completed and signed.
What we need from you:
* Full manual driving licence, Class C or C+ Driver
* Experience of van/trailer driving is essential
* Good geographical knowledge, road networks, and route planning
* Outstanding communication skills and excellent attention to detail
* Punctual with good time keeping. Honest, trustworthy and reliable.
* The ability to deliver exceptional levels of customer service.
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional
leadership.