Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Housing Ombudsman Coordinator /Admin -Customer & Communities

Dyddiad hysbysebu:	20 Awst 2024
Cyflog:	£15.87 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE
Oriau:	Llawn Amser
Dyddiad cau:	18 Medi 2024
Lleoliad:	COVENTRY, West Midlands, CV3 2SU
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	OBT PXVXU

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What's involved with this role:

Title: Temporary Housing Ombudsman Coordinator / Admin - Customer & Communities

Job Ref: OBT PXVXU

Pay Rate: £15.87 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 2-3 months

City: COVENTRY, West Midlands

A Housing Ombudsman Coordinator is required to play an essential part in facilitating the recovery of services by coordinating early interventions, mediation and investigation requests. In addition to this, you will also manage determinations received by the Housing Ombudsman, ensuring appropriate communication and compliance with orders or recommendations.

Key Responsibilities:

Coordinate the early intervention when customer dissatisfaction is identified to ensure early resolution through the Customer Care teams.
Support with case management reviews with the Customer Care and service delivery teams.
Deliver a high-quality response to Housing Ombudsman early and full investigations, additional evidence requests and order compliance.
Engage with partners and relevant teams to pull together evidence against existing and additional evidence requests.
Identify any gaps in evidence, assign responsibility and ensure timely compliance in line with deadlines ordered by the Housing Ombudsman.
Develop a strong understanding of regulatory obligations associated to complaint handling within the social housing sector to be able to identify, flag, and mitigate risk in an appropriate manner.
Develop a sound understanding of key policies and procedures to ensure that any risk associated with the management of complaints can be identified and rectified during the complaints process.



Experience & Knowledge:

Experience in dispute resolution, mediation or dealing with complex complaints.
Experience of influencing others towards a customer-centric approach to working desirable.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Strong understanding of and ability to interpret regulatory obligations underpinning the sector.
Comprehensive knowledge and understanding of the Housing Ombudsman Complaint Handling code.



Skills:

Great organisational, planning and time management skills to manage caseload, documentation, and meeting deadlines.
Strong problem-solving skills are essential for analysing determinations, complex complaints and finding appropriate
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
Business writing and reporting skills desirable.



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.



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Job Ref: OBT PXVXU


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.