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Duty Tactical Commander | East of England Ambulance Service Trust
| Posting date: | 19 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £53,755 - £60,504 per annum pro rata |
| Hours: | Full time |
| Closing date: | 18 September 2024 |
| Location: | Hellesdon, NR6 5NA |
| Company: | East of England Ambulance Service NHS Trust |
| Job type: | Permanent |
| Job reference: | 6527131/247-AOC-DTC-0824P |
Summary
As a key member of the Performance, Improvement, Planning and Tactical Operations Leadership team, you will be responsible for the setting and coordination of tactical actions across the Trust to meet the Strategic Commanders intentions.
The Tactical Operations Centre are looking for an effective manager with demonstrable experience in delivering clear vision and strategy, to lead on a shift basis the Regional Tactical Operations Centre based in Norwich
The role is varied by the very nature of emergency service work and we recommend you read the Job Description and Person Specification attached to understand the role and full requirements for the position.
Overarching summary of some of the key responsibilities:
• Optimisation of resources to be available for deployment by the Emergency Operations Control Centres
• Effective liaison with Operational area tactical commanders and Duty EOC managers for in day delivery
• Effective management of Hospital and wider health system escalation, intelligence and coordination
• Performance Improvement and Intelligence information
• Tactical regional command of serious or significant incidents.
The successful candidate will be a role model leader by demonstrating effective and appropriate behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience.
The tactical operations centre is a busy, often pressurised environment. As a key member of the Performance, Improvement, Planning and Tactical Operations Leadership team the successful candidate will be responsible for the setting and coordination of tactical actions across the Trust to meet the Strategic Commanders intentions.
The DTC role is extremely wide ranging, and no 2 days will be the same. You will act as a single point of contact for both internal and external stakeholders at every level of the organisations, as such excellent communication, team working, relationship building skills and experience of leading teams remotely are the essential.
It is expected that you will be able to make evidence based or risk assessed decisions independently.
If you share our passion for high performance, continuous improvement, and exceptional standards of customer service, are self-motivated, can work with all types of people and have a professional outlook to work, then we would love to hear from you.
All applicants and employees must adhere to the Trust Values of Care, Teamwork, Quality, Respect and Honesty,
As the role is varied by the very nature of emergency service work, the below provides overarching summary of the key responsibilities.
optimisation of resources to be available for deployment by the Emergency Operations Control Centres
Effective liaison with Operational area tactical commanders and Duty EOC managers for in day delivery
Effective management of Hospital and wider health system escalation, intelligence and coordination
Leadership of the out of service support hub
Performance Improvement and Intelligence information
Tactical regional command of serious or significant incidents.
Setting up of an incident command room when a declaration of a significant or major incident is declared.
Business as usual Tactical command in the event of a major incident.
Monitoring a range of live performance metrics so targets remain within the agreed operational thresholds;
v5 Duty Tactical Commander Job Description
Direct active interventions to ensure optimal patient safety and regional operational performance delivery.
Lead any surge escalation calls.
Direct on a dynamic basis actions;
Managing and holding Tactical cell managers and staff to account through the setting of actions and objectives.
Maintaining effective oversight to support the safety and wellbeing of staff that are late off duty.
Providing exception authority for the removal of resource from service for staff related wellbeing matters
Identifying KPI breaches and remedial actions
Communicating effectively and timely with key external stakeholders when required to identify and resolve dynamic issues in day-to-day operations;
Making the most effective decisions without reference to others on behalf of the EEAST that affect patient care, the public, staff and the service using well-informed judgement and when necessary in collaboration with a range of stakeholders;
Assuming the responsibility of the most senior tactical level manager on duty
Being a role model leader by demonstrating effective and appropriate behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation
This advert closes on Monday 2 Sep 2024