Focus Account Specialist
| Dyddiad hysbysebu: | 19 Awst 2024 |
|---|---|
| Cyflog: | £13 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Medi 2024 |
| Lleoliad: | SP8 4XT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | City Centre Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CC/YEO/FAS-1105 |
Crynodeb
Position: Focus Account Specialist
Location: Gillingham, Dorset
Salary: £13.00 per hour
Hours: Monday – Friday, 9am - 5.30pm
Duration: 12-Month Fixed Term Contract (Extension Available)
Working Arrangement: Hybrid (Minimum 2 Days in Office, First 6 Weeks Fully Onsite for Training)
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your attention to detail and organizational skills are key to success? We are seeking a dedicated Focus Account Specialist to join the team in Gillingham, Dorset, and take ownership of the customer experience for our valued Focus account customers.
About Us: Committed to providing outstanding service to their customers. We are looking for a Focus Account Specialist to manage a selected list of customers, ensuring their needs are met from initial enquiry through to order fulfilment.
Key Responsibilities:
• Customer Experience Management: Take full ownership of the customer journey for a designated list of Focus account customers, ensuring a seamless and positive experience.
• Enquiry Response: Provide prompt, comprehensive responses to all incoming customer enquiries.
• Order Monitoring: Proactively monitor orders, keeping customers informed of their status and addressing any issues that arise.
• Process Improvement: Identify opportunities to enhance the customer experience and implement improvements where possible.
• Collaboration: Work closely with other team members to ensure customer satisfaction and support the overall team objectives.
Requirements:
• Educational Background: 5 GCSE’s, minimum A-C grade in English & Mathematics, or local equivalent.
• Communication Skills: Fluent in English with professional written and verbal communication skills.
• Customer-Centric Mindset: Experience in a fast-paced, customer-facing environment, with a strong focus on customer satisfaction.
• Time Management & Organization: Able to manage competing tasks and priorities effectively.
• IT Proficiency: Comfortable working with multiple IT/ERP systems.
• Attention to Detail: Strong administrative skills with a high degree of accuracy.
• Accountability: Hardworking with high levels of personal accountability.
• Problem-Solving: Able to use initiative and independent thinking skills to solve problems.
• Flexibility: Adaptable approach to work, with the ability to handle change effectively.
• Team Player: Strong team player with a genuine desire to support other team members
Interested?
If this sounds like a role for you, please get in touch!
Call us: 01935 478800
Text us: 07939826914
Hit apply now or send your CV and cover letter directly to yeovil@citycentrerecruitment.co.uk
City Centre recruitment gets to know candidates – It’s all about having the right people! Our consultants are available to advise, guide and support you throughout the entire recruitment process.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. City Centre Recruitment is an equal opportunities employer.
City Centre Recruitment is acting as an employment business in relation to this vacancy
INDYV