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Programme Co-ordinator | University Hospitals of Leicester NHS Trust
| Dyddiad hysbysebu: | 19 Awst 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,071 - £25,674 pro rota per annum |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 18 Medi 2024 |
| Lleoliad: | Leicester, LE3 9QP |
| Cwmni: | University Hospitals of Leicester |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6464676/358-6464676-CHU |
Crynodeb
Are you looking for a new challenge? Then we might have just the job you’re looking for!
The UHL Bowel Cancer Screening Centre began in February 2014, covering a population of almost 1 million people. As part of the national programme all men & women aged 54-74 are offered to take part in 2 yearly screening. This is being expanded over the next 8 months to cover all 50-74 year olds so our team is expanding to manage the additional workload.
You will need to be a good communicator, able to prioritise and manage your own workload, and work as a team to ensure the smooth running of the service. Training will be provided for use of the Bowel Cancer Screening IT system; however previous NHS admin experience is essential as the role includes use of other hospital based IT systems.
The post is based at Glenfield Hospital and shifts patterns are predominately Monday to Friday office hours , with 1 or 2 evenings per week as well as some weekend working.
Part time or full time hours considered.
** Previous applicant need not apply**
We are looking for a motivated and flexible team player to join the admin team. The role is varied and involves patient contact, both face to face and on the telephone; preparing notes for clinics and procedure lists; booking of clinic and inpatient appointments; sitting reception for Bowel Screening clinics and Bowel Screening lists; and liaising with Specialist Nurses, Consultants & Nurse Endoscopists.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
KEY RESULT AREAS
The post holder is required to:
• Participate in all aspects of the administration and clerical team working
• Participate in the management of BCS and Surveillance waiting lists
• Make appointments for BCS and Surveillance and follow up – outpatient & Daycase
• Receive and greet patients and visitors attending the service
• Answer, and take appropriate action to resolve inquires via telephone and face to face with patients, visitors and colleagues internal and external to the programme
• Undertake duties relating to case note preparation
• Assist in the maintenance of medical records in accordance with University Hospitals of Leicester (UHL) requirements
• Input and maintain accurate data on Open Exeter (BCS system), HISS patient administration system, Somerset (Cancer services pathway monitoring system) & GI Unisoft (endoscopy department patient management system)
• Communicate verbally and in writing with patients, regarding appointments / admission dates to attend the BCSP
• Work closely with the Team Leader & Assistant Programme Manager to identify adequate capacity to meet the demands of the service and take positive proactive action to rectify any short fall – escalating concerns in an appropriate manner
Patient/Customer Service
The post holder must:
• Demonstrate good customer care and professionalism in all aspects of the role
• Consistently demonstrate a pleasant and helpful manner in all interactions with patients, visitors and colleagues
• Participate in the delivery of a high quality service to all, within agreed time scales
• Wear smart clothing, in keeping with UHL dress code policy
Communication
The post holder is required to:
• Participate in the effective communication of accurate information both internal and external to the BCSP
• Liaise effectively and courteously with patients, visitors and colleagues – both internally and externally
• Report all information concisely to the appropriate individuals
• Ensure that written information is legible, accurate and comprehensive
• Comply with data protection act and maintain confidentiality of all information – managing it safely and securely
Teamwork
The post holder will work as part of the BCS Team and is required to:
• Recognize their role within the team
• Contribute fully to the team objectives, standards and performance measures
Share information openly and honestly with other team members
• Understand and be sensitive to the needs of the other team members
• Participate actively in team meetings and is proactive in the development of new ideas
Personal Effectiveness
The Post Holder:
• Is proactive in developing and increasing personal knowledge of the post
• Manages time effectively and be flexible to meet the needs of the service, which includes evenings
• Attends mandatory training as required
This advert closes on Monday 2 Sep 2024