Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Emergency Contact Handler Apprenticeship
| Dyddiad hysbysebu: | 16 Awst 2024 |
|---|---|
| Cyflog: | £27,735 i £40,087 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Medi 2024 |
| Lleoliad: | Ponteland, Newcastle Upon Tyne |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Northumbria Police |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
Location: Ponteland or South Shields (Please note, we are unable to guarantee which of the two locations you will be based at)
Hours/Shift Pattern – 37 hours, shift pattern
Salary: Band 6, £27,735 - £29,874 (Plus you will be entitled shift and enhanced allowance, making potential earnings £37,217 - £40,087)
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Communications Department as an Emergency Contact Handler.
Do you want to be the voice that can help in someone’s time of need? As the first point of call we rely on your ability to stay calm, focused, and professional in your response. Then why not join us? There really hasn’t been a better time to kick start your career with us in our fast-paced, customer-focused Communications Centre.
You’ll have the opportunity to earn while you learn whilst playing a critical role in our ability to respond to emergencies. You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive Emergency Contact Handler Apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what could be a life critical situation. On successful completion of the apprenticeship programme you will be confirmed in post and receive a nationally recognised certificate in emergency contact handling.
What you’ll do
Working towards a level 3 apprenticeship you will be trained as an Emergency Contact Handler; you will perform one of the most rewarding roles in the force and one which is key to inspiring confidence in the community.
You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner. You will be trained to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers. Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do. Calls will include 999 emergency, 101 non-emergency, and contact made our digital platforms.
Successful candidates will work a range of day, late and night shifts as per the documented patterns, if you’re interested in discussing flexibility around hours, then please discuss at interview.
Sound interesting? For further information, and to support your application, please visit our ECH application guide and the job description.
We are opening our doors and inviting you to join us for one of our information events. We will be offering these at the following dates/times and locations:
Online – Microsoft Teams
Tuesday 20th August 2024, 18:00 – 19:00
Ponteland Communications Centre
Tuesday 27th August 2024, 10:30 – 11:30
Friday 6th September 2024, 11:00 – 12:00
South Shields Millbank Station
Friday 23rd August 2024, 10:00 – 11:00
Thursday 5th September 2024, 11:00 – 12:00
Pre-booking is required, you can book your slot here - https://forms.office.com/e/5ZPT7grmfS
Once you have booked, further details and instructions will be sent at least 24 hours before.
What you’ll bring
Qualifications:
For entry onto the apprenticeship, you are required to have Maths & English at one of the following standards:
Level 2 qualifications in both English and Maths for example a GCSE or iGCSE at level 4 (grade C) or above, Functional Skills Level 2, Key Skills Level 2 (Communication and / or Literacy) or Adult Numeracy / Literacy Plus Copies of certificates will be required. If you are currently working towards obtaining any of the above qualifications, we will require certification before progressing your application to final offer stage.
Skills and Experience:
Excellent communication and listening skills.
Excellent interpersonal skills with the ability to build rapport quickly.
A passion for problem-solving.
The ability to assess and understand key information.
Confidence to multitask, recording information accurately with attention to detail.
IT competence across a range of applications.
For further information about the role please contact CommunicationsResourcePlanningManager@northumbria.police.uk
For information about the apprenticeship please contact apprenticeshipsandbursaries@northumbria.police.uk
Just so you know
You must be 18 or older to apply for this role.
These vacancies are for course starting 13th January 2025. Initial classroom phase training will take 9 weeks followed by 6 weeks of mentoring and you must be available to attend the full training programme.
Interviews will take place between 18th - 20th September 2024.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, 5 years’ worth of references and medical information.
Terms of appointment
This is a permanent role subject to a 24-month commitment to post.
Continued employment is dependent upon completing both the training course and CHAMPS phase without taking annual leave in this 14-week period. Failure at this stage will lead to the termination of your employment. Due to the length of the mandatory training course and CHAMPS, you are subject to a probation period.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Hours/Shift Pattern – 37 hours, shift pattern
Salary: Band 6, £27,735 - £29,874 (Plus you will be entitled shift and enhanced allowance, making potential earnings £37,217 - £40,087)
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Communications Department as an Emergency Contact Handler.
Do you want to be the voice that can help in someone’s time of need? As the first point of call we rely on your ability to stay calm, focused, and professional in your response. Then why not join us? There really hasn’t been a better time to kick start your career with us in our fast-paced, customer-focused Communications Centre.
You’ll have the opportunity to earn while you learn whilst playing a critical role in our ability to respond to emergencies. You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive Emergency Contact Handler Apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what could be a life critical situation. On successful completion of the apprenticeship programme you will be confirmed in post and receive a nationally recognised certificate in emergency contact handling.
What you’ll do
Working towards a level 3 apprenticeship you will be trained as an Emergency Contact Handler; you will perform one of the most rewarding roles in the force and one which is key to inspiring confidence in the community.
You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner. You will be trained to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers. Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do. Calls will include 999 emergency, 101 non-emergency, and contact made our digital platforms.
Successful candidates will work a range of day, late and night shifts as per the documented patterns, if you’re interested in discussing flexibility around hours, then please discuss at interview.
Sound interesting? For further information, and to support your application, please visit our ECH application guide and the job description.
We are opening our doors and inviting you to join us for one of our information events. We will be offering these at the following dates/times and locations:
Online – Microsoft Teams
Tuesday 20th August 2024, 18:00 – 19:00
Ponteland Communications Centre
Tuesday 27th August 2024, 10:30 – 11:30
Friday 6th September 2024, 11:00 – 12:00
South Shields Millbank Station
Friday 23rd August 2024, 10:00 – 11:00
Thursday 5th September 2024, 11:00 – 12:00
Pre-booking is required, you can book your slot here - https://forms.office.com/e/5ZPT7grmfS
Once you have booked, further details and instructions will be sent at least 24 hours before.
What you’ll bring
Qualifications:
For entry onto the apprenticeship, you are required to have Maths & English at one of the following standards:
Level 2 qualifications in both English and Maths for example a GCSE or iGCSE at level 4 (grade C) or above, Functional Skills Level 2, Key Skills Level 2 (Communication and / or Literacy) or Adult Numeracy / Literacy Plus Copies of certificates will be required. If you are currently working towards obtaining any of the above qualifications, we will require certification before progressing your application to final offer stage.
Skills and Experience:
Excellent communication and listening skills.
Excellent interpersonal skills with the ability to build rapport quickly.
A passion for problem-solving.
The ability to assess and understand key information.
Confidence to multitask, recording information accurately with attention to detail.
IT competence across a range of applications.
For further information about the role please contact CommunicationsResourcePlanningManager@northumbria.police.uk
For information about the apprenticeship please contact apprenticeshipsandbursaries@northumbria.police.uk
Just so you know
You must be 18 or older to apply for this role.
These vacancies are for course starting 13th January 2025. Initial classroom phase training will take 9 weeks followed by 6 weeks of mentoring and you must be available to attend the full training programme.
Interviews will take place between 18th - 20th September 2024.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, 5 years’ worth of references and medical information.
Terms of appointment
This is a permanent role subject to a 24-month commitment to post.
Continued employment is dependent upon completing both the training course and CHAMPS phase without taking annual leave in this 14-week period. Failure at this stage will lead to the termination of your employment. Due to the length of the mandatory training course and CHAMPS, you are subject to a probation period.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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