Customer Relations Assistant
| Posting date: | 16 August 2024 |
|---|---|
| Salary: | £24,323 per year |
| Additional salary information: | Part time role salary pro-rata. |
| Hours: | Part time |
| Closing date: | 01 September 2024 |
| Location: | IP24 1JD |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 365660/1 |
Summary
The Customer Relations Assistant will be expected to deliver a high level of customer service and professional representation of Forestry England, in relation to event tickets, memberships, advance admission sales and other functions of the Customer Relations Team. Specific duties will include sales, administration and handling of customer enquiries.
This is a part-time role for 22.5 hours per week which will be worked across 3 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard.
The location of this post is within the Customer Relations Team, located at the Innovation Centre, Thetford, with flexibility for some optional blended working (see details below). Please be aware that this role can only be worked in the UK and not overseas. The post responsibilities cover the whole of England and it is expected that the post holder will need to travel occasionally.
Key Work Areas:
- Provide customer support for event ticketing, admission sales, membership and fundraising including phone sales, resolving online issues, product information, customer feedback, renewals, gift purchases, and general enquiries.
- Maintain expected conversion level for ticket Refund Protection.
- Provide a high level of service for all customers, including suitable skills to assist those with additional needs/access requests.
- Monitor and respond to customers via the team email accounts.
- Handle all transactions and customer support in line with policy and procedure, including GDPR, financial payments, direct debits and potential ticket fraud.
- Administration, such as stock management, database tidying and any other relevant tasks, as required.
- Provide support for other CRM systems used in Forestry England, this will include any new CRM systems implemented.
- Contribute to effective teamwork, suggesting new ideas and giving feedback on products and ways of working.
The Customer Relations team is a unit of highly capable and skilled sales and fulfilment individuals.
You will also be at the forefront of our customers service support team dealing with a wide-ranging level of queries via telephone and email.
The post holder will report to the Customer Relations Deputy Manager.