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Lifeline Response Officer / Admin

Dyddiad hysbysebu:	15 Awst 2024
Cyflog:	£13.02 yr awr
Gwybodaeth ychwanegol am y cyflog:	per hour PAYE
Oriau:	Llawn Amser
Dyddiad cau:	13 Medi 2024
Lleoliad:	DARLINGTON, DL1 5QT
Cwmni:	Triumph Consultants Ltd
Math o swydd:	Dros dro
Cyfeirnod swydd:	Darlington 6346613373106

Crynodeb

What's involved with this role:

Temporary Lifeline Response Officer / Admin

Reference no: Darlington 6346613373106

Pay Rate: £13.02 per hour PAYE

Hours per week: 35-37 Monday to Sunday, shifts TBC

This opening assignment is for 4-5 months

City: DARLINGTON

Enhanced DBS disclosure required

Monday – Sunday, shifts including nights - must be willing to work weekends and evenings and able to work flexibly on a 24/7 rota. Must be willing to work weekends and evenings, and able to work flexibly on a 24/7 rota. Current shifts are as follows: Monday to Sunday Dayshift 07:30-15:45, Backshift 15:30-21:30, Nightshift 21:30-07:30.

A Lifeline Response Officer is required to work in a busy response service with officers providing emergency help if required until the other services or relatives can be organised. The service works 365/24/7 supporting approx. 3000 clients across Darlington and the surrounding areas to remain independent and reassured that they are able to get help at the touch of a button. Work independently or as part of a team in delivering emergency response to Lifeline clients. Promoting independence, wellbeing and safe environments through the installation of technology.

Key Responsibilities:

Respond to emergency calls, conduct dynamic risk assessments and give emergency help including responsive care and emergency First Aid including Defib and CPR as required.
Deliver support (not nursing) to clients, maintaining their dignity, personal safety and independence until other arrangements can be made.
Providing a sympathetic and supportive response to our customers and their families during times of illness, hospitalisation or bereavement.
Undertake clerical and administrative duties to facilitate the seamless delivery of the Lifeline service.
Consult and liase with appropriate colleagues/agencies to share any relevant concerns and attend any MDT or similar meetings, maintaining accurate records of actions taken.
Encourage the use of technology, be skilled in demonstration and install which may require the use of basic tools and working at heights.
Signpost customers to other agencies to ensure they receive appropriate levels of care and support.
Create new client accounts, respond to customer account queries and identify low level debt.
Proactively promote the Lifeline service.
Assess the condition of client properties and any changing needs to support and maintain their health and well-being.

NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Qualifications:

First Aid certificate desirable.
NVQ Level 2 or equivalent in Care and or Supported Housing desirable.
Clean driving license although you do not need a vehicle as a fleet vehicle is available for your use when on duty.

Knowledge:

Knowledge in the use of technology/telecare desirable.

Experience:

Experience of working with older, more vulnerable or chaotic people and preferably have a First Aid certificate, although full training will be given.
Approximately 2 years’ experience of dealing with older people either by employment or in a voluntary capacity.
Approximately two years’ experience of working in a social housing or care or other relevant environment either by employment or on a voluntary basis desirable.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of working in a busy and challenging environment.

Skills & Abilities:

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to organise and prioritise own work with minimum supervision and deal with unexpected events.
Ability to deal with a wide range of people including tradespeople, clients, families, health professionals, adult services, etc.
Ability to remain calm under pressure and display emotional resilience when working with a diverse client group or dealing with complex or challenging behaviours.
Ability to work effectively on own initiative and as part of a team.
Ability to apply accurate literacy and numeracy skills to include spelling, grammar, punctuation, percentages and decimals.
Ability to effectively communicate, listen, be patient and explain information clearly, especially with older people.
Ability to demonstrate attention to detail maintaining accurate records and working within guidelines

ALD
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Job Ref: Darlington 6346613373106


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.