Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Client Services Administrator - Safe Haven
| Dyddiad hysbysebu: | 14 Awst 2024 |
|---|---|
| Cyflog: | £23,088 i £25,193 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Awst 2024 |
| Lleoliad: | Gateshead, Tyne & Wear |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Citizens Advice Gateshead |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We are excited to be recruiting for the role of Client Services Administrator
The role and what you’ll be doing
Would you like to be part of our Safe Project launching later this year? Safe Haven in partnership with Cumbria, Northumberland , Tyne & Wear HNS Foundation trust will operate 7 days a week 3pm – 11pm from the Davidson building in central Gateshead.
The Client Services Administrator will provide the first line of support for clients accessing support through the Safe Haven Project.
They will provide a welcoming and empathetic first point of access to clients requiring social welfare advice to alleviate crisis caused by social determinants. The key responsibility is to welcome these clients to the Davidson Building and provide a safe, confidential and friendly introduction to Citizens Advice Gateshead and the Safe Haven Project.
Why choose to work for us?
Being your whole self in the workplace
Learning and Development - through our Mobilising Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.
You have flexibility to work from our office in Gateshead or from home giving you the chance to choose the environment that brings the best out in you.
The important stuff
As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.
22 days plus bank holidays, rising after 2 years’ service *pro rated
Health & well-being of our colleagues is our priority. We have achieved Silver status ‘Better Health at Work Award’.
You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance. Plus, savings on Dental & Optical check ups
Enrol with Perkbox and make savings with a host of online and higher street retailers
Our values
The Client Services Administrator alongside all our staff, volunteers, and trustees, must be committed to driving forward the Charity’s four core values as we strive for our vision of a fair society for all, with lives well lived:
Rock the system
We put the individual needs of our clients at the heart of everything we do every day, and actively work individually and collectively to be part of a system that has a tangible and positive impact on people’s lives.
Stand Up, Speak Out
We acknowledge there are historic and systemic injustices in our society and believe we must stand up for a fair society for all, with lives well lived. We speak out against racism, discrimination, oppression and all forms of harassment as we strive to understand and value each other’s culture, life experience, gender identity, disability, class and sexuality.
Blaze the trail
We know that the status quo is not an option, so we actively embrace and power change. We challenge, come up with new ways of doing things, and are always prepared to give new ideas a go. Failure is an option as long as we learn and grow if something doesn’t work first time round.
Own it!
We strive every day to be the best that we can be, holding ourselves personally accountable, taking ownership of our actions, our achievements, and our own personal development. With a focus on efficiency and shrewd planning we make every pound count and take pride in securing the long-term health of the charity.
To continue with your application please click the link to submit your online application demonstrating how your experience meets the criteria for this role providing specific examples from previous roles, also explaining how your values resonate with ours.
To download the role profile please head to our website https://citizensadvicegateshead.org.uk/job-vacancies/.
Applying for a new job can be daunting so if you would like to chat to someone to find out more, please get in touch we would love to hear from you!
The role and what you’ll be doing
Would you like to be part of our Safe Project launching later this year? Safe Haven in partnership with Cumbria, Northumberland , Tyne & Wear HNS Foundation trust will operate 7 days a week 3pm – 11pm from the Davidson building in central Gateshead.
The Client Services Administrator will provide the first line of support for clients accessing support through the Safe Haven Project.
They will provide a welcoming and empathetic first point of access to clients requiring social welfare advice to alleviate crisis caused by social determinants. The key responsibility is to welcome these clients to the Davidson Building and provide a safe, confidential and friendly introduction to Citizens Advice Gateshead and the Safe Haven Project.
Why choose to work for us?
Being your whole self in the workplace
Learning and Development - through our Mobilising Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.
You have flexibility to work from our office in Gateshead or from home giving you the chance to choose the environment that brings the best out in you.
The important stuff
As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.
22 days plus bank holidays, rising after 2 years’ service *pro rated
Health & well-being of our colleagues is our priority. We have achieved Silver status ‘Better Health at Work Award’.
You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance. Plus, savings on Dental & Optical check ups
Enrol with Perkbox and make savings with a host of online and higher street retailers
Our values
The Client Services Administrator alongside all our staff, volunteers, and trustees, must be committed to driving forward the Charity’s four core values as we strive for our vision of a fair society for all, with lives well lived:
Rock the system
We put the individual needs of our clients at the heart of everything we do every day, and actively work individually and collectively to be part of a system that has a tangible and positive impact on people’s lives.
Stand Up, Speak Out
We acknowledge there are historic and systemic injustices in our society and believe we must stand up for a fair society for all, with lives well lived. We speak out against racism, discrimination, oppression and all forms of harassment as we strive to understand and value each other’s culture, life experience, gender identity, disability, class and sexuality.
Blaze the trail
We know that the status quo is not an option, so we actively embrace and power change. We challenge, come up with new ways of doing things, and are always prepared to give new ideas a go. Failure is an option as long as we learn and grow if something doesn’t work first time round.
Own it!
We strive every day to be the best that we can be, holding ourselves personally accountable, taking ownership of our actions, our achievements, and our own personal development. With a focus on efficiency and shrewd planning we make every pound count and take pride in securing the long-term health of the charity.
To continue with your application please click the link to submit your online application demonstrating how your experience meets the criteria for this role providing specific examples from previous roles, also explaining how your values resonate with ours.
To download the role profile please head to our website https://citizensadvicegateshead.org.uk/job-vacancies/.
Applying for a new job can be daunting so if you would like to chat to someone to find out more, please get in touch we would love to hear from you!