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PALS and Complaints Team Leader | Chelsea and Westminster Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 14 Awst 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £35,964 - £43,780 per annum inc HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Medi 2024 |
| Lleoliad: | London, SW10 9NH |
| Cwmni: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6548624/289-CR-1614 |
Crynodeb
PALS and Complaints Team Leader
Based at Chelsea Site
Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Do you have a calm disposition and are you comfortable talking to people who are emotionally distressed or angry and able to support them in achieving a resolution to their concerns?
Please state on your personal statement which site you prefer.
We are seeking to recruit and PALS and Complaints Team Leader to join our team. The successful applicant will be an integral part of the team and be responsible for the day to day operation of the PALS service on their site, with the guidance and support of the PALS and Complaints Manager. They will also be responsible for the day to day supervision of the PALS team and be the escalation point for any complex concerns.
You will possess excellent listening and interpersonal skills including the ability to effectively manage relationships internally and externally, demonstrate empathy, impartiality and tact when dealing with calls from patients or their representatives. The successful applicant must also be able to recognise the sensitive needs of patients and their carers and be able to communicate complex and sensitive or contentious information with tact, diplomacy and understanding.
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
The role also requires the person to work closely with colleagues within the Trust and external agencies, have good organisational and time management skills and the ability to manage competing priorities against tight deadlines.
You will also be able to advise our patients and staff on the Trust’s complaints process. The PALS team is often the first point of contact for patients who want to make a complaint or raise a concern and work closely with the complaints team aiming to provide a highly visible service for patients.
This advert closes on Wednesday 28 Aug 2024