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Customer Service Assistant
| Dyddiad hysbysebu: | 12 Awst 2024 |
|---|---|
| Cyflog: | £11.44 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 06 Medi 2024 |
| Lleoliad: | Derby, Derbyshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Derby Theatre |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The main function of the role is to deliver exceptional customer service and ensure a welcoming and safe environment which is able to meet the needs of a wide range of customers.
The postholder will be responsible for providing a knowledgeable and efficient customer, sales and information service which seeks to maximise sales and promote Derby Theatre.
For the full job description, person specification and for how to apply, please visit https://derbytheatre.co.uk/job/customer-assistant-assistant/
DUTIES
• Provide a positive, accessible and high-quality service to all customers and colleagues in all Front of House areas of work, at all buildings and events associated with Derby Theatre.
• Proactively sell all product lines in our food and beverage offer, including programmes.
• Be a flexible member of staff and work, as necessary, across the Front of House and catering areas of the building, including the bar.
• Assume responsibility for acquiring and providing product and venue knowledge, responding positively to customer enquiries and requests.
Customer Service
• Greet and engage with customers in a polite and enthusiastic manner, always paying attention to the needs of customers.
• Welcome audiences, check tickets, give directional advice and deal with any queries or ticketing issues as customers enter theatre spaces.
• Pay attention to the needs of customers with special needs, and assist them with access to all facilities, and with movement in and out of the theatre.
Operations
• Work as a theatre usher, checking tickets, providing directions and ensuring all health and safety policies are followed.
• Work as a member of the café bar and/or theatre bar staff.
• Cash handle and use an electronic point of sale system, following Derby University’s financial procedures at all times.
Training
• Work as part of the team supporting colleagues and sharing your knowledge with others.
• Undertake any training required.
Communication
• Respond to customer comments and feedback following company procedures.
• Provide feedback on areas for improvement including items for immediate attention and items for future consideration.
Finance
• Maintain an accurate reconciliation of sales transactions adhering to Derby Theatre’s financial procedures.
Health and Safety
• Adhere to Derby Theatre’s Health and Safety policies and procedures.
• Play an integral role in Derby Theatre’s emergency procedures, ensuring that customer and staff safety is always maintained.
• Ensure all areas of work are kept clean and tidy and fit for purpose.
• Uphold the presentation and security of Front of House areas.
Representation
• Attend staff meetings and other meetings/briefings as required.
Values
• Promote and communicate Derby Theatre’s values and culture to both internal and external customers on an on-going basis.
• Adhere to Derby Theatre Equal Opportunities, Environmental, Diversity and Data Protection policies and observe disciplinary procedures.
• Represent Derby Theatre with diplomacy, discretion and courtesy at all times.
• Appear neat and tidy at all times and within the agreed dress code.
General
• Actively support and promote Derby Theatre’s Learning Theatre model, including a commitment to engage with the University of Derby’s Theatre-related higher education provision; to contribute to learning opportunities such as work experience, placements, and the theatre’s role as a learning environment.
• Keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation.
• Take an active role in the team and staff as a whole, and to attend team, departmental or cross-organisation meetings as required.
• Ensure that Derby Theatre’s policies, procedures and values are observed in every area of the department’s work and to contribute to their development.
• Act always in the best interests of Derby Theatre, protecting intellectual property and confidential information at all times.
• Carry out any other duties as may reasonably be required from time to time, commensurate with the level of the post.
• We expect all Derby Theatre staff to work in a flexible manner to effectively deliver their role and in line with the objectives of the company, including the Learning Theatre model, Equality and Diversity, and Sustainability.
HOW TO APPLY, IN FIVE STEPS
1. Visit our website www.derbytheatre.co.uk to download an application form. You must fill in this form to apply as no CVs will be accepted.
2. You may choose to respond to the PERSONAL STATEMENT as a video or audio file. If so, please attach the files in an mp4 format, ensuring that they are no higher than 10MB or send via a we transfer link https://wetransfer.com/.
3. If you can, please save the file as a PDF with your name in the file name.
4. Read our guide to ‘Applying for a job at Derby Theatre’ for information about the application process.
5. Email your completed application form, or files to jobs@derbytheatre.co.uk and complete our Equal Opportunities form which can be found here https://derbytheatre.co.uk/about-us/work-with-us/equal-opportunity/
The postholder will be responsible for providing a knowledgeable and efficient customer, sales and information service which seeks to maximise sales and promote Derby Theatre.
For the full job description, person specification and for how to apply, please visit https://derbytheatre.co.uk/job/customer-assistant-assistant/
DUTIES
• Provide a positive, accessible and high-quality service to all customers and colleagues in all Front of House areas of work, at all buildings and events associated with Derby Theatre.
• Proactively sell all product lines in our food and beverage offer, including programmes.
• Be a flexible member of staff and work, as necessary, across the Front of House and catering areas of the building, including the bar.
• Assume responsibility for acquiring and providing product and venue knowledge, responding positively to customer enquiries and requests.
Customer Service
• Greet and engage with customers in a polite and enthusiastic manner, always paying attention to the needs of customers.
• Welcome audiences, check tickets, give directional advice and deal with any queries or ticketing issues as customers enter theatre spaces.
• Pay attention to the needs of customers with special needs, and assist them with access to all facilities, and with movement in and out of the theatre.
Operations
• Work as a theatre usher, checking tickets, providing directions and ensuring all health and safety policies are followed.
• Work as a member of the café bar and/or theatre bar staff.
• Cash handle and use an electronic point of sale system, following Derby University’s financial procedures at all times.
Training
• Work as part of the team supporting colleagues and sharing your knowledge with others.
• Undertake any training required.
Communication
• Respond to customer comments and feedback following company procedures.
• Provide feedback on areas for improvement including items for immediate attention and items for future consideration.
Finance
• Maintain an accurate reconciliation of sales transactions adhering to Derby Theatre’s financial procedures.
Health and Safety
• Adhere to Derby Theatre’s Health and Safety policies and procedures.
• Play an integral role in Derby Theatre’s emergency procedures, ensuring that customer and staff safety is always maintained.
• Ensure all areas of work are kept clean and tidy and fit for purpose.
• Uphold the presentation and security of Front of House areas.
Representation
• Attend staff meetings and other meetings/briefings as required.
Values
• Promote and communicate Derby Theatre’s values and culture to both internal and external customers on an on-going basis.
• Adhere to Derby Theatre Equal Opportunities, Environmental, Diversity and Data Protection policies and observe disciplinary procedures.
• Represent Derby Theatre with diplomacy, discretion and courtesy at all times.
• Appear neat and tidy at all times and within the agreed dress code.
General
• Actively support and promote Derby Theatre’s Learning Theatre model, including a commitment to engage with the University of Derby’s Theatre-related higher education provision; to contribute to learning opportunities such as work experience, placements, and the theatre’s role as a learning environment.
• Keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation.
• Take an active role in the team and staff as a whole, and to attend team, departmental or cross-organisation meetings as required.
• Ensure that Derby Theatre’s policies, procedures and values are observed in every area of the department’s work and to contribute to their development.
• Act always in the best interests of Derby Theatre, protecting intellectual property and confidential information at all times.
• Carry out any other duties as may reasonably be required from time to time, commensurate with the level of the post.
• We expect all Derby Theatre staff to work in a flexible manner to effectively deliver their role and in line with the objectives of the company, including the Learning Theatre model, Equality and Diversity, and Sustainability.
HOW TO APPLY, IN FIVE STEPS
1. Visit our website www.derbytheatre.co.uk to download an application form. You must fill in this form to apply as no CVs will be accepted.
2. You may choose to respond to the PERSONAL STATEMENT as a video or audio file. If so, please attach the files in an mp4 format, ensuring that they are no higher than 10MB or send via a we transfer link https://wetransfer.com/.
3. If you can, please save the file as a PDF with your name in the file name.
4. Read our guide to ‘Applying for a job at Derby Theatre’ for information about the application process.
5. Email your completed application form, or files to jobs@derbytheatre.co.uk and complete our Equal Opportunities form which can be found here https://derbytheatre.co.uk/about-us/work-with-us/equal-opportunity/