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Operations Manager
| Posting date: | 09 August 2024 |
|---|---|
| Salary: | £48,000.00 to £50,000.00 per year |
| Hours: | Full time |
| Closing date: | 06 September 2024 |
| Location: | West Midlands, B37 7YB |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-BCALOPSMAN01a |
Summary
Operations Manager
Driver Operations and Vehicle Collections
Location: Birmingham Business Park
Salary; £50,000 per annum, up to 10% Bonus and Company Car
Who We Are
BCA Logistics is a proud member of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. Leveraging cutting-edge technology and a nationwide network of logistics and inspection professionals, we offer comprehensive services that support our customers through the entire fleet management process.
Headquartered in Birmingham, BCA Logistics specialises in vehicle inspection, collection, and delivery services within the automotive supply chain. Annually, we inspect and collect over 600,000 vehicles, making us the largest provider in the sector with ambitious growth plans on the horizon.
Join us at BCA Logistics, a dynamic and fast-paced company that truly values your skills and hard work. This is your opportunity to be part of a team that sets the standard in vehicle logistics.
Purpose of the Job
As a Driver Operations Manager, you will oversee the end-to-end driver processes, staff recruitment, and daily management of resources. Your role is crucial in maintaining BCA Logistics' service performance and profitability.
Key Responsibilities
1. Drive Operational Excellence:
Manage the Driver Operations contact centre, analysing call handling and continuously improving processes.
Develop innovative IT solutions to reduce telephone traffic between Control and Drivers, enhancing efficiency.
2. Leadership & Development:
Provide strong leadership, support, and motivation to all control staff and employed drivers.
Ensure all department staff receive relevant training and development, fostering a culture of performance and growth.
3. Resource Management:
Optimise resource availability through effective monitoring and communication using the Driver Management system.
Collaborate with various departments to resolve driver issues and ensure the effective issuance and collection of equipment.
4. Performance & Cost Management:
Achieve performance targets in line with KPIs and budget, developing initiatives to minimise costs while maximising service performance.
Work closely with the Planning Department to ensure the best utilisation of self-employed, employed, and agency resources.
5. Communication & Quality Assurance:
Develop mechanisms for team meetings and manage the driver communication process to keep field-based resources informed.
Adhere to the Quality Management System, regularly reviewing and refining processes to support business quality reviews and audits.
6. Additional Responsibilities:
Undertake any other reasonable duties within your skill capability as needed.
Why Join Us?
Innovative Environment: Be part of a company that embraces technology and innovation to drive efficiency and growth.
Professional Growth: Access comprehensive training and development programmes to advance your career.
Impactful Role: Play a key role in maintaining and enhancing the performance of a nationwide logistics network.
Dynamic Team: Join a team that values collaboration, excellence, and continuous improvement.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
INDHP
Driver Operations and Vehicle Collections
Location: Birmingham Business Park
Salary; £50,000 per annum, up to 10% Bonus and Company Car
Who We Are
BCA Logistics is a proud member of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. Leveraging cutting-edge technology and a nationwide network of logistics and inspection professionals, we offer comprehensive services that support our customers through the entire fleet management process.
Headquartered in Birmingham, BCA Logistics specialises in vehicle inspection, collection, and delivery services within the automotive supply chain. Annually, we inspect and collect over 600,000 vehicles, making us the largest provider in the sector with ambitious growth plans on the horizon.
Join us at BCA Logistics, a dynamic and fast-paced company that truly values your skills and hard work. This is your opportunity to be part of a team that sets the standard in vehicle logistics.
Purpose of the Job
As a Driver Operations Manager, you will oversee the end-to-end driver processes, staff recruitment, and daily management of resources. Your role is crucial in maintaining BCA Logistics' service performance and profitability.
Key Responsibilities
1. Drive Operational Excellence:
Manage the Driver Operations contact centre, analysing call handling and continuously improving processes.
Develop innovative IT solutions to reduce telephone traffic between Control and Drivers, enhancing efficiency.
2. Leadership & Development:
Provide strong leadership, support, and motivation to all control staff and employed drivers.
Ensure all department staff receive relevant training and development, fostering a culture of performance and growth.
3. Resource Management:
Optimise resource availability through effective monitoring and communication using the Driver Management system.
Collaborate with various departments to resolve driver issues and ensure the effective issuance and collection of equipment.
4. Performance & Cost Management:
Achieve performance targets in line with KPIs and budget, developing initiatives to minimise costs while maximising service performance.
Work closely with the Planning Department to ensure the best utilisation of self-employed, employed, and agency resources.
5. Communication & Quality Assurance:
Develop mechanisms for team meetings and manage the driver communication process to keep field-based resources informed.
Adhere to the Quality Management System, regularly reviewing and refining processes to support business quality reviews and audits.
6. Additional Responsibilities:
Undertake any other reasonable duties within your skill capability as needed.
Why Join Us?
Innovative Environment: Be part of a company that embraces technology and innovation to drive efficiency and growth.
Professional Growth: Access comprehensive training and development programmes to advance your career.
Impactful Role: Play a key role in maintaining and enhancing the performance of a nationwide logistics network.
Dynamic Team: Join a team that values collaboration, excellence, and continuous improvement.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
INDHP