Operations Manager
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Gorffennaf 2025 |
| Lleoliad: | B37 7ES |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 77727 |
Crynodeb
Operations Manager - Multiple Sites in and around Birmingham
Job objectives and responsibilities
Managing a designated portfolio of clients, ensuring that all contracted and temporary hours are fulfilled by trained security officers to the complete satisfaction of those clients. The retention and development of contracts and security officers is key to the business and total quality management is a primary objective.
Main duties
-Ensure that all contracts are manned to the agreed levels· Manage the staff on all assignments to ensure that the operational delivery of the service is maintained to the highest standards and to the complete satisfaction of the clients· Provide Service Level Agreements (SLAs) and monthly client visit reports as required for regular review with the Regional Manager· Wherever applicable measure performance indicators to ensure standards are constantly maintained/improved· Manage expenditure to the agreed budgets with no detrimental effect on service delivery· Any complaints must be brought to the attention of the Regional Manager, logged in accordance with the quality system and remedied in a timely and effective manner· Agree as and when required new charge and pay rates· Monitor labour turnover, absenteeism and performance standards and recruit staff to ensure that retention is greater than 80%· Ensure that staff comply with Health and Safety requirements in all aspects of their work· Fulfil Duty Management responsibilities on a rostered basis in line with agreed procedures· Maintain accurate and up to date Assignment Instructions and review annually, security officers should be assessed to ensure their understanding and compliance (all instructions must be signed as having been read and understood)· Regularly review all administrative quality procedures and endorse them paying particular attention to check call procedures· Monitor staff performance and appraise staff in line with company policy· Understand and advise on any invoicing issues, credit note requirements and bad debts
Negotiate annual reviews and gain price increases for existing contracts· Attend/Monitor monthly minuted meetings from clients using SLAs as basis for agenda
Person Specification
-Literate and numerate· Professional appearance and presentation· Methodical and well organise· Resilient and tenacious· “Can do” approach· Flexible and adaptable· Good communicator - verbal and written
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;· Use all work equipment and personal PPE properly and in accordance with training received;· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Job objectives and responsibilities
Managing a designated portfolio of clients, ensuring that all contracted and temporary hours are fulfilled by trained security officers to the complete satisfaction of those clients. The retention and development of contracts and security officers is key to the business and total quality management is a primary objective.
Main duties
-Ensure that all contracts are manned to the agreed levels· Manage the staff on all assignments to ensure that the operational delivery of the service is maintained to the highest standards and to the complete satisfaction of the clients· Provide Service Level Agreements (SLAs) and monthly client visit reports as required for regular review with the Regional Manager· Wherever applicable measure performance indicators to ensure standards are constantly maintained/improved· Manage expenditure to the agreed budgets with no detrimental effect on service delivery· Any complaints must be brought to the attention of the Regional Manager, logged in accordance with the quality system and remedied in a timely and effective manner· Agree as and when required new charge and pay rates· Monitor labour turnover, absenteeism and performance standards and recruit staff to ensure that retention is greater than 80%· Ensure that staff comply with Health and Safety requirements in all aspects of their work· Fulfil Duty Management responsibilities on a rostered basis in line with agreed procedures· Maintain accurate and up to date Assignment Instructions and review annually, security officers should be assessed to ensure their understanding and compliance (all instructions must be signed as having been read and understood)· Regularly review all administrative quality procedures and endorse them paying particular attention to check call procedures· Monitor staff performance and appraise staff in line with company policy· Understand and advise on any invoicing issues, credit note requirements and bad debts
Negotiate annual reviews and gain price increases for existing contracts· Attend/Monitor monthly minuted meetings from clients using SLAs as basis for agenda
Person Specification
-Literate and numerate· Professional appearance and presentation· Methodical and well organise· Resilient and tenacious· “Can do” approach· Flexible and adaptable· Good communicator - verbal and written
Health and Safety responsibilities
-Follow Group and company policies and procedures at all times;· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;· Use all work equipment and personal PPE properly and in accordance with training received;· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.