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Booking Centre Clerk | Great Western Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 08 Awst 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22,383 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Medi 2024 |
| Lleoliad: | Swindon, SN25 4AN |
| Cwmni: | The Great Western Hospitals NHS FT |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 6551115/249-6384705-A |
Crynodeb
Full time - 37.5 hours per week - Fixed Term - 6 months
Previous applicants need not apply.
An opportunity has arisen for a Booking/admin colleague to join the newly crated patient validation team.
You will be responsible for providing administrative and clerical cover for our bookings team while supporting with inbound and outbound calls associated with wait list management.
The post-holder should have excellent communication, organizational and interpersonal skills. The right person will have good keyboard skills, enjoy working in a busy and varied environment and enjoy being able to both work on their own with limited supervision and as part of a team.
Training will be provided.
Please note that this role will require a degree of flexibility from the applicant and with prior notice you may be required to work weekends and evenings. Kindly discuss prior commitments to your time with the Linda Townsend on the attached contact details ahead of applying.
1. Following the daily departmental rota, provide call centre telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary.
2. Using waiting lists, on hold reports and other tracking reports, book new and follow-up outpatient appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailing service, and following guidance in the Elective Access, Booking and Choice Policy.
3. Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trust’s Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures.
4. Adopt good customer care practice to provide a high quality service for users of the Booking Centre, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GP’s, nursing homes and relatives.
5. Accurately interpret all incoming appointment requests for specialties using the clinical information provided and your specialties booking guidelines, to book appointments for the correct clinician given their clinical appointment history and relevant open referral.
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
6. Ensure all appointment requests have been registered on the patient administration system and where possible booked within 24hrs of receipt.
7. Ensure all RTT (referral to treatment) data is entered on to the patient administration system in an accurate and timely manner, following guidelines in the Elective Access, Booking and Choice Policy, RTT training guidelines and departmental Standard Operating Procedures.
8. Co-ordinate multiple appointments taking responsibility for ensuring patients are informed of their appointments in a timely and accurate manner in accordance with the Elective Access, Booking and Choice Policy.
9. Telephone patients to negotiate all appointments and inform them of any last minute changes to appointments already made.
10. Utilise the resources needed for various clinic appointments e.g. whether a dual appointment is required (parallel appointments) and ensure the necessary appointments are available at the time of booking.
Full duties can be found on the attached JD.
This advert closes on Monday 19 Aug 2024
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