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HR Transactional Operations Lead
| Dyddiad hysbysebu: | 07 Awst 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £35000-40000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Awst 2024 |
| Lleoliad: | West Midlands, B91 3QJ |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 295649-42735619 |
Crynodeb
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
HR Transactional Operations Lead
Hybrid – Solihull (2 days per week)
Full Time, Permanent
£35,000
- £40,000 per annum plus benefits
Here at Serco, we are seeking a HR Transactional Operations Lead to join our People Services team to be responsible for all transactional operations activity across HR Helpdesk. You will lead the operational running of this service to meet service level requirements and KPIs, whilst delivering exceptional customer service. You’ll be responsible for relationship management of two separate legal entities (VIVO and CSL) that Serco provide HR shared service offering.
As our HR Transactional Operations Lead, you will deliver an operation aligned to a comprehensive medium-term and long-term business change agenda ensuring that the operation is maintained and exceeds desired targets; both financial, operational, and service.
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.As part of this you’ll:
- Manage the internal tier 1 UK HR Helpdesk for general HR queries and triage.
- Collaborate with other team leads to coordinate support within the separate functions of People Services.
- Ensure set objectives are met for the individual teams and the organisational unit, through regularly reviewing the status of key deliverables and implementing any follow up actions.
- Continuously monitor SLA/KPI performance and quality metrics (including ticket hygiene) for responsible areas and take remedial action where required to ensure performance/customer service standards are met.
- Provide supervisory support to ensure smooth delivery of service by monitoring the call board and ensuring resource levels are always maintained.
- Act as a point of escalation for the team/business when support is required for responsible areas.
- Coach team members to have an IDP in place that covers their development needs.
- Ensure wider team training/knowledge gaps are identified and a plan in place to resolve any barriers/issues.
- Owns HR Transactional Administrative Processes and reports; driving continuous improvement focus and spending time with key customers to ensure that these exceed requirements.
- Improving processed and team efficiency end to end through innovation and automation.
- Manage growth by delivering Target Operating Models For People Operations that provides an enhanced capability and service.
What you’ll need to do the role:
- Proven experience within HR transactional operations and leading HR projects and initiatives.
- Effective leadership skills and previous management experience in a fast-paced environment.
- Strong communication and ability to build and maintain professional relationships with stakeholders.
- Working knowledge of SAP, SNOW, MyHR Online and Excel.
- Extensive experience leading HR projects and initiatives.
- Strong problem-solving skills and ability to develop innovate solutions.
- Customer focus with experience in delivering enhancements to customer service.
- A commercial and pragmatic approach to providing HR solutions.
- Ability to influence at all levels within the organisation including senior stakeholders.
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
HR Transactional Operations Lead
Hybrid – Solihull (2 days per week)
Full Time, Permanent
£35,000
- £40,000 per annum plus benefits
Here at Serco, we are seeking a HR Transactional Operations Lead to join our People Services team to be responsible for all transactional operations activity across HR Helpdesk. You will lead the operational running of this service to meet service level requirements and KPIs, whilst delivering exceptional customer service. You’ll be responsible for relationship management of two separate legal entities (VIVO and CSL) that Serco provide HR shared service offering.
As our HR Transactional Operations Lead, you will deliver an operation aligned to a comprehensive medium-term and long-term business change agenda ensuring that the operation is maintained and exceeds desired targets; both financial, operational, and service.
Serco’s purpose is to impact a better future
- we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.As part of this you’ll:
- Manage the internal tier 1 UK HR Helpdesk for general HR queries and triage.
- Collaborate with other team leads to coordinate support within the separate functions of People Services.
- Ensure set objectives are met for the individual teams and the organisational unit, through regularly reviewing the status of key deliverables and implementing any follow up actions.
- Continuously monitor SLA/KPI performance and quality metrics (including ticket hygiene) for responsible areas and take remedial action where required to ensure performance/customer service standards are met.
- Provide supervisory support to ensure smooth delivery of service by monitoring the call board and ensuring resource levels are always maintained.
- Act as a point of escalation for the team/business when support is required for responsible areas.
- Coach team members to have an IDP in place that covers their development needs.
- Ensure wider team training/knowledge gaps are identified and a plan in place to resolve any barriers/issues.
- Owns HR Transactional Administrative Processes and reports; driving continuous improvement focus and spending time with key customers to ensure that these exceed requirements.
- Improving processed and team efficiency end to end through innovation and automation.
- Manage growth by delivering Target Operating Models For People Operations that provides an enhanced capability and service.
What you’ll need to do the role:
- Proven experience within HR transactional operations and leading HR projects and initiatives.
- Effective leadership skills and previous management experience in a fast-paced environment.
- Strong communication and ability to build and maintain professional relationships with stakeholders.
- Working knowledge of SAP, SNOW, MyHR Online and Excel.
- Extensive experience leading HR projects and initiatives.
- Strong problem-solving skills and ability to develop innovate solutions.
- Customer focus with experience in delivering enhancements to customer service.
- A commercial and pragmatic approach to providing HR solutions.
- Ability to influence at all levels within the organisation including senior stakeholders.
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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