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PCN Health & Wellbeing Coach
| Dyddiad hysbysebu: | 01 Awst 2024 |
|---|---|
| Cyflog: | £25,418.00 i £26,415.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25418.00 - £26415.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Awst 2024 |
| Lleoliad: | Blyth, NE24 1HD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0792-24-0008 |
Crynodeb
Key responsibilities Provide one-to-one and group health coaching support for people based on what is important to them, with the aim of: o improving peoples knowledge, skills and confidence in managing their health condition/s, o empowering and motivating people to set goals to improve their health outcomes, o and supporting them to change their health-related behaviour. Manage and prioritise your workload, in accordance with the needs, priorities and support required by individuals. Along with a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, because the persons needs are beyond the scope of the health and wellbeing coach role e.g. when there is a change in the persons health condition or where unmet clinical support needs are identified. Work as part of a team to promote health coaching and to be an ambassador for Personalised Care and Supported Self-Management, modelling the coaching approach in their work. Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health and wellbeing coach role, how to refer to them, and which patients may particularly benefit from health coaching. Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access. Attend and contribute to team, practice, and PCN meetings and events as required by the service. Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role. Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following: o Regular contact with supervisors o Refresher training sessions o Buddying with peers o Peer support sessions o 1:1 support from a practitioner with more health coaching experience o Action learning sets o e-learning to revisit or deepen training o On-going improvements to systems and processes Collect service user experience and impact of health coaching as part of the delivery of personalised care. Participate and collect information that measures the impact of health coaching as an intervention that supports embedding personalised care into local health systems e.g. collect data relating to the health coaching activity in GP systems, as required. Key tasks 1. Provide personalised support a. Meet people on a one-to-one or group consultation basis, by phone, or face-to-face. b. Give people time to tell their stories and focus on what matters to the person; c. Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices; d. Work from a strength-based approach focusing on a persons assets; e. Use a structured framework/model approach to coach individuals across a series of sessions to: identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges; f. Work with the principles of self-management to actively support: shared decision making with healthcare professionals; effective engagement with personalised health and care plans; support delivery of self-management education and peer support; proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing; proactive engagement with individually sourced activities and support access to a care-coordinator and/or a personal health budget, where needed; 2. Referrals a. Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health; b. Build relationships with practice staff, attending relevant multidisciplinary meetings, giving information and feedback on health coaching; c. Be proactive in developing strong links with local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals; d. Work in partnership with local agencies to raise awareness of health coaching and how improving peoples knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions, reduce reliance on clinical services and improve patient experience and outcomes; e. Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals; f. Seek regular feedback about the quality of service and impact of health coaching; g. Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with diverse local communities, particularly those communities that are less likely to engage with statutory bodies. General tasks 3. Gathering and reporting information a. Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing; b. Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives; c. Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred and their outcomes; d. Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements. 4. Supervision/ professional development a. Discuss patient related concerns with a relevant clinician, and follow appropriate safeguarding procedures; b. Take part in individual and group coaching supervision from an experienced health coaching supervisor; c. Understand and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety. 5. Personalised Care Institute (PCI) training The PCI was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence-based training in personalised care in England. Details of PCI accredited training for health and wellbeing coaches and organisations that provide the training can be found on the PCI website. On completion of training, learners will be registered with the PCI and receive a completion certificate. 6. Miscellaneous a. Establish strong working relationships with GPs, practice teams and relevant multidisciplinary teams and work collaboratively with other health and wellbeing coaches, care co-ordinators and social prescribing link workers, supporting each other, respecting each others views and meeting regularly as a team; b. Act as a champion for health coaching as a part of the Practice's personalised care offer for patients and organisations c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner; d. Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning; e. Contribute to the development of policies and plans relating to equality, diversity and health inequalities; f. Work in accordance with the practices and PCNs policies and procedures; g. Contribute to the wider aims and objectives of the PCN to improve and support primary care.