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Homeline Care Response Officer
| Posting date: | 01 August 2024 |
|---|---|
| Salary: | £14.66 per hour |
| Hours: | Full time |
| Closing date: | 31 August 2024 |
| Location: | Swindon, Wiltshire |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1329520 |
Summary
Neway are looking for a Homeline Response Officer to join Swindon Borough Council.
Hours Per Week: 37.00
Pay Rate: £14.66 per hour (PAYE)
Start Date: 07/08/2024
End Date: 06/12/2024 (extended to 12 months)
Start Time: 08:00
End Time: 16:30
Additional Information: Some weekend and bank holiday working required. Additional overtime and unsociable hours payable. Shift work (12 hours) over a 7-day week to include days and nights. Manual and automatic driving licence required – vehicle provided. 12-month work available to all successful candidates.
Job Description:
Swindon Borough Council is looking for a dedicated and compassionate Homeline Response Officer to join our Housing & Planning team. This role is crucial in supporting our elderly, vulnerable, and disabled residents, ensuring their safety and well-being through prompt response services.
Key Responsibilities:
Emergency Response: Provide immediate assistance to elderly, vulnerable, and disabled residents in response to emergency calls.
Technical Support: Use a common-sense approach to troubleshoot minor technical faults with Homeline equipment.
Health and Safety: Administer first aid as required (training will be provided if necessary).
Client Interaction: Maintain a high level of communication and support with residents, providing reassurance and assistance as needed.
Driving Duties: Operate a council-provided vehicle to reach residents' homes promptly. Both manual and automatic driving licenses are required.
Record Keeping: Maintain accurate records of all interactions and incidents in line with council policies and procedures.
Shift Work: Work 12-hour shifts over a 7-day week, including days, nights, weekends, and bank holidays.
Skills and Experience:
Care Experience: Background in care is advantageous, with experience working with elderly, vulnerable, and disabled individuals being essential.
Technical Aptitude: Ability to address minor technical issues with a practical approach.
First Aid: First Aid Certificate is preferred but not essential as training will be provided.
Driving License: Must hold a manual and automatic driving license.
Communication: Strong verbal communication skills with a compassionate and reassuring demeanor.
Flexibility: Willingness to work varied shifts, including nights and weekends.
Personal Qualities:
Compassionate: A caring and empathetic approach to supporting vulnerable residents.
Dependable: Reliable and trustworthy with a strong sense of responsibility.
Proactive: Ability to take initiative and respond effectively in emergency situations.
Team Player: Ability to work collaboratively within a team and support colleagues as needed.
Hours Per Week: 37.00
Pay Rate: £14.66 per hour (PAYE)
Start Date: 07/08/2024
End Date: 06/12/2024 (extended to 12 months)
Start Time: 08:00
End Time: 16:30
Additional Information: Some weekend and bank holiday working required. Additional overtime and unsociable hours payable. Shift work (12 hours) over a 7-day week to include days and nights. Manual and automatic driving licence required – vehicle provided. 12-month work available to all successful candidates.
Job Description:
Swindon Borough Council is looking for a dedicated and compassionate Homeline Response Officer to join our Housing & Planning team. This role is crucial in supporting our elderly, vulnerable, and disabled residents, ensuring their safety and well-being through prompt response services.
Key Responsibilities:
Emergency Response: Provide immediate assistance to elderly, vulnerable, and disabled residents in response to emergency calls.
Technical Support: Use a common-sense approach to troubleshoot minor technical faults with Homeline equipment.
Health and Safety: Administer first aid as required (training will be provided if necessary).
Client Interaction: Maintain a high level of communication and support with residents, providing reassurance and assistance as needed.
Driving Duties: Operate a council-provided vehicle to reach residents' homes promptly. Both manual and automatic driving licenses are required.
Record Keeping: Maintain accurate records of all interactions and incidents in line with council policies and procedures.
Shift Work: Work 12-hour shifts over a 7-day week, including days, nights, weekends, and bank holidays.
Skills and Experience:
Care Experience: Background in care is advantageous, with experience working with elderly, vulnerable, and disabled individuals being essential.
Technical Aptitude: Ability to address minor technical issues with a practical approach.
First Aid: First Aid Certificate is preferred but not essential as training will be provided.
Driving License: Must hold a manual and automatic driving license.
Communication: Strong verbal communication skills with a compassionate and reassuring demeanor.
Flexibility: Willingness to work varied shifts, including nights and weekends.
Personal Qualities:
Compassionate: A caring and empathetic approach to supporting vulnerable residents.
Dependable: Reliable and trustworthy with a strong sense of responsibility.
Proactive: Ability to take initiative and respond effectively in emergency situations.
Team Player: Ability to work collaboratively within a team and support colleagues as needed.