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Customer Service & After Sales Administrator
| Dyddiad hysbysebu: | 31 Gorffennaf 2024 |
|---|---|
| Cyflog: | £25,000.00 i £25,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Awst 2024 |
| Lleoliad: | Daventry, Northamptonshire, NN11 8RF |
| Cwmni: | The Recruitment Co |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH24494_1722432538 |
Crynodeb
Customer Services & After Sales Administrator
Salary negotiable dependent on experience
Daventry, Northants
Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm
Permanent
Our long established Daventry client is looking to recruit a permanent Customer Services & After Sales Administrator.
Customer Services & After Sales Administrator responsibilities:
- Providing a warm and friendly first point of contact as a representative of the company to all external contacts
- Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
- Processing of credit card payments via virtual terminal
- Accurate recording of all customer contact and relevant details within the company contact database (Microsoft Dynamics 365)
- Releasing orders for shipment to the warehouse accurately and in a timely manner
- Relaying delivery date changes / updates to customers as and when required
- Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
- Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers to ensure we remain competitive in the market
- Gradual development of technical product information and applications
- Where required, delivery and re-stocking of consignment cupboards within customers premises
- Sourcing of customer requested items from our existing vendor base and beyond where necessary
- Placing purchase orders with vendors for special order and drop ship requirements
- Processing paperwork for system generated inventory purchase orders
- Accurate recording of all vendor contact and relevant details within the company ERP system (Microsoft Navision)
- Gradual ongoing development of technical product information and applications
- Fully conversant with works order system and office procedures
- Assist other team members with transactions when required in other departments
- Assisting to develop the business in general
- Providing a warm and friendly first point of contact as a representative of the company to all external contacts
Customer Services & After Sales Administrator requirements:
- Previous experience in customer service environment essential
- Reliable, good organisational skills, enthusiastic and conscientious
- Excellent communication skills
- Happy to learn & train on the technical aspect of our clients product
Please apply with a copy of your CV in the first instance
CPDaventry