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Administrative Assistant
| Posting date: | 29 July 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 August 2024 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | Sai East Ham Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Job Title: Administrative Assistant
Company: Sai Pharmacy Ltd
Employment Type: Full-time
About Us:
Sai Pharmacy is a community-focused pharmacy dedicated to providing high-quality healthcare services and medications to our customers. We aim to support our community's health and well-being through exceptional service, professional advice, and a comprehensive range of pharmaceutical products. We are committed to maintaining a welcoming environment and ensuring the satisfaction of our customers.
Job Overview:
The Administrative Assistant at Sai Pharmacy will play a crucial role in supporting the day-to-day administrative operations of the pharmacy. This position involves handling a variety of tasks including customer service, data entry, inventory management, and clerical duties. The ideal candidate will be detail-oriented, organized, and capable of managing multiple tasks efficiently. They should also possess strong communication skills and a customer-friendly attitude.
Key Responsibilities:
Customer Service:
Greet and assist customers both in person and over the phone, directing inquiries to the appropriate staff.
Provide basic information regarding pharmacy services, hours, and policies.
Manage customer complaints and feedback professionally, escalating issues as necessary.
Administrative Support:
Perform general administrative duties such as filing, photocopying, and scanning documents.
Maintain and organize pharmacy records, ensuring confidentiality and compliance with data protection regulations.
Assist with the preparation of reports, correspondence, and other documentation.
Data Entry and Management:
Accurately enter and update customer and prescription information in the pharmacy’s computer system.
Maintain up-to-date records of inventory, including ordering, receiving, and tracking stock.
Help with the preparation and maintenance of financial records, including invoices and payments.
Inventory and Supplies Management:
Assist in the monitoring and management of pharmacy inventory, ensuring adequate stock levels.
Help in receiving and unpacking deliveries, verifying the accuracy of orders, and stocking shelves.
Coordinate with suppliers and vendors as needed.
Clerical Duties:
Manage incoming and outgoing mail, including sorting, distributing, and preparing correspondence.
Schedule appointments and manage the pharmacy's calendar of events.
Assist with organizing and maintaining a clean and orderly work environment.
Health and Safety Compliance:
Support the maintenance of a safe and healthy workplace by adhering to pharmacy policies and health and safety guidelines.
Assist in implementing procedures related to the disposal of pharmaceutical waste and hazardous materials.
Qualifications:
High school diploma or equivalent; additional qualifications in office administration or related field is a plus.
Previous experience in an administrative or customer service role, preferably within a healthcare or retail environment.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with pharmacy software systems.
Excellent communication and interpersonal skills.
Ability to handle sensitive information confidentially.
Strong multitasking abilities and capability to prioritize tasks effectively.
A friendly and professional demeanor with a commitment to providing excellent customer service.
Company: Sai Pharmacy Ltd
Employment Type: Full-time
About Us:
Sai Pharmacy is a community-focused pharmacy dedicated to providing high-quality healthcare services and medications to our customers. We aim to support our community's health and well-being through exceptional service, professional advice, and a comprehensive range of pharmaceutical products. We are committed to maintaining a welcoming environment and ensuring the satisfaction of our customers.
Job Overview:
The Administrative Assistant at Sai Pharmacy will play a crucial role in supporting the day-to-day administrative operations of the pharmacy. This position involves handling a variety of tasks including customer service, data entry, inventory management, and clerical duties. The ideal candidate will be detail-oriented, organized, and capable of managing multiple tasks efficiently. They should also possess strong communication skills and a customer-friendly attitude.
Key Responsibilities:
Customer Service:
Greet and assist customers both in person and over the phone, directing inquiries to the appropriate staff.
Provide basic information regarding pharmacy services, hours, and policies.
Manage customer complaints and feedback professionally, escalating issues as necessary.
Administrative Support:
Perform general administrative duties such as filing, photocopying, and scanning documents.
Maintain and organize pharmacy records, ensuring confidentiality and compliance with data protection regulations.
Assist with the preparation of reports, correspondence, and other documentation.
Data Entry and Management:
Accurately enter and update customer and prescription information in the pharmacy’s computer system.
Maintain up-to-date records of inventory, including ordering, receiving, and tracking stock.
Help with the preparation and maintenance of financial records, including invoices and payments.
Inventory and Supplies Management:
Assist in the monitoring and management of pharmacy inventory, ensuring adequate stock levels.
Help in receiving and unpacking deliveries, verifying the accuracy of orders, and stocking shelves.
Coordinate with suppliers and vendors as needed.
Clerical Duties:
Manage incoming and outgoing mail, including sorting, distributing, and preparing correspondence.
Schedule appointments and manage the pharmacy's calendar of events.
Assist with organizing and maintaining a clean and orderly work environment.
Health and Safety Compliance:
Support the maintenance of a safe and healthy workplace by adhering to pharmacy policies and health and safety guidelines.
Assist in implementing procedures related to the disposal of pharmaceutical waste and hazardous materials.
Qualifications:
High school diploma or equivalent; additional qualifications in office administration or related field is a plus.
Previous experience in an administrative or customer service role, preferably within a healthcare or retail environment.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with pharmacy software systems.
Excellent communication and interpersonal skills.
Ability to handle sensitive information confidentially.
Strong multitasking abilities and capability to prioritize tasks effectively.
A friendly and professional demeanor with a commitment to providing excellent customer service.