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Rothercare Assistant
| Dyddiad hysbysebu: | 29 Gorffennaf 2024 |
|---|---|
| Cyflog: | £23,893.00 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | Generous benefits including pension contributions |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 18 Awst 2024 |
| Lleoliad: | Rotherham, South Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Rotherham Metropolitan Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Directorate: Adult Care, Housing & Public Health
Permanent, 1 x 21 hours, 1 x 16 hours. All posts working across 7-day, 3-shift rota including shift allowance for working nights, weekend and Bank Holidays (see below for further details)
Permanent, 1 x 18.5 hours undertaking the installation of the Rothercare equipment. Working 3 days across a 7-day rota including shift allowance for working nights, weekend and Bank Holidays
Please state clearly on your application form which post(s) you wish to apply for.
The Rothercare & Assistive Technology service is part of the Adult Care, Housing & Public Health Directorate. The Team operates 24 hours a day, 365 days a year and delivers an Installation of equipment, emergency monitoring and response service, which is designed to assist adults to live independent lives, whilst reducing the risks and having reassurance that help is just a button press away.
The successful applicant(s) will work on a rota basis, working in the small call handling Centre to monitor and answer alerts generated from a customer’s property via specialist technology they have in their home. Some of the alerts will require a response, from either Rothercare mobile response or perhaps the emergency services. The other key element of the role is to undertake mobile response visits to the customer’s home where it is deemed applicable. This may be due to them experiencing a fall, being unwell or may have an issue with something in their property.
The successful applicant(s) will be fully trained in all elements of the service (including the installations).
The Rothercare Assistant role is varied and fast paced, combining the following elements:
Control Centre operator - answering calls/alerts via a computer/telephony system.
Mobile Responder – to visit customers’ homes where an alert has been raised to check on their wellbeing/assist them where applicable.
Occasional Installation of Rothercare equipment and some technology enabled care equipment.
Successful candidates (except for the Installer post) will work a 3-shift Rota which includes:
Day shift 6am-1pm; Afternoon shift 1pm-8pm; Night shift 8pm-6am including some weekends and bank holidays.
Candidates should have knowledge and understanding of the customer group, which is adults with some level of vulnerability, and be experienced in person centered approaches. As you will be working closely with a range of different services and stakeholders you will need to display an ability to build relationships and forge strong partnerships.
You should have excellent communication and listening skills, be able to risk assess, problem solve quickly and remain calm in emergency situations. You should have experience of working within a customer focused service. Full training will be given, however experience of using computer and telephony systems and be able to type at a reasonable speed would be advantageous.
A full valid UK Driving Licence is required, the successful candidate is required to undertake a RMBC driving assessment as driving the Rothercare vehicles is part of the role.
If you would like to discuss this opportunity before applying, then please don’t hesitate in contacting Helen Snell, Team Leader on 01709 254864 or email helen.snell@rotherham.gov.uk or Sharon Barker, Team Manager on 01709 254862 or email sharon.barker@rotherham.gov.uk . We are looking forward to hearing from you.
Permanent, 1 x 21 hours, 1 x 16 hours. All posts working across 7-day, 3-shift rota including shift allowance for working nights, weekend and Bank Holidays (see below for further details)
Permanent, 1 x 18.5 hours undertaking the installation of the Rothercare equipment. Working 3 days across a 7-day rota including shift allowance for working nights, weekend and Bank Holidays
Please state clearly on your application form which post(s) you wish to apply for.
The Rothercare & Assistive Technology service is part of the Adult Care, Housing & Public Health Directorate. The Team operates 24 hours a day, 365 days a year and delivers an Installation of equipment, emergency monitoring and response service, which is designed to assist adults to live independent lives, whilst reducing the risks and having reassurance that help is just a button press away.
The successful applicant(s) will work on a rota basis, working in the small call handling Centre to monitor and answer alerts generated from a customer’s property via specialist technology they have in their home. Some of the alerts will require a response, from either Rothercare mobile response or perhaps the emergency services. The other key element of the role is to undertake mobile response visits to the customer’s home where it is deemed applicable. This may be due to them experiencing a fall, being unwell or may have an issue with something in their property.
The successful applicant(s) will be fully trained in all elements of the service (including the installations).
The Rothercare Assistant role is varied and fast paced, combining the following elements:
Control Centre operator - answering calls/alerts via a computer/telephony system.
Mobile Responder – to visit customers’ homes where an alert has been raised to check on their wellbeing/assist them where applicable.
Occasional Installation of Rothercare equipment and some technology enabled care equipment.
Successful candidates (except for the Installer post) will work a 3-shift Rota which includes:
Day shift 6am-1pm; Afternoon shift 1pm-8pm; Night shift 8pm-6am including some weekends and bank holidays.
Candidates should have knowledge and understanding of the customer group, which is adults with some level of vulnerability, and be experienced in person centered approaches. As you will be working closely with a range of different services and stakeholders you will need to display an ability to build relationships and forge strong partnerships.
You should have excellent communication and listening skills, be able to risk assess, problem solve quickly and remain calm in emergency situations. You should have experience of working within a customer focused service. Full training will be given, however experience of using computer and telephony systems and be able to type at a reasonable speed would be advantageous.
A full valid UK Driving Licence is required, the successful candidate is required to undertake a RMBC driving assessment as driving the Rothercare vehicles is part of the role.
If you would like to discuss this opportunity before applying, then please don’t hesitate in contacting Helen Snell, Team Leader on 01709 254864 or email helen.snell@rotherham.gov.uk or Sharon Barker, Team Manager on 01709 254862 or email sharon.barker@rotherham.gov.uk . We are looking forward to hearing from you.
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