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Pharmacy IT Support Officer
| Posting date: | 26 July 2024 |
|---|---|
| Salary: | £28,407.00 to £34,581.00 per year |
| Additional salary information: | £28407.00 - £34581.00 a year |
| Hours: | Full time |
| Closing date: | 11 August 2024 |
| Location: | Warwick, CV34 5BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9203-24-0784 |
Summary
Key Working Relationships All users of pharmacy IT systems, Senior finance and general management staff, Primary Care Trusts, Third parties such as the Department of Health, Strategic Health Authority,NHS Digital, and other organisations to whom pharmacy provides goods orservices on contract, for the provision of drug usage and cost data. Key staff in the Information and Communication Technology Department.External providers of computer equipment and systems, software houses,automation developments, helpdesks, etc. National IT networks for the development of pharmacy software, supplieruser groups, and relevant project leads within and outside the Trust, IT project teams, Trust subsidiary companies (Innovate and SWFT Clinical Services Ltd,) Other members of local STP, Duties & Responsibilities To provide day-to-day IT support to the Pharmacy department as a whole,including: Assisting in the identification and resolution of user issues withspecialised pharmacy IT software, Maintaining specialised pharmacy software to ensure that thedepartment is able to provide an uninterrupted service to the widerTrusts, Maintaining specialised pharmacy hardware, including roboticdispensing and storage solutions, Analyse information to diagnose the cause of complex faults inpharmacy IT systems, and liaising with helpdesks/supportproviders & pharmacy managers to plan and implement solutionsto these, Commissions work from the Trust ICT Department, to solveproblems with Pharmacy systems which do not relate to specialistapplications or cannot speedily be resolved, Provide cross-site pharmacy IT support to Trust subsidiary andSTP Pharmacy departments when needed, Prepares, validates and disseminates routine data reports requiredby finance and contracts managers, lead pharmacists, pharmacymanagers, external customers, procurement specialists, creditorand debtor payment staff, and clinical departments undertakingaudit. Responding to complex queries or urgent queries on an ad-hocbasis. Where queries cannot be answered with standard reports,obtaining information from pharmacy systems through the creationof bespoke reports using a variety of data sources and reportingsystems. Analysing and validating commercially sensitive andconfidential data and other outputs in relation to pharmacyprocesses and key performance indicators for accuracy, legibilityand compliance with legal requirements, prior to dissemination. Supporting the overall operation and technical competency of thecomputer systems and equipment in Pharmacy, and any systemsoutside of Pharmacy which impact the provision of medicinesmanagement or storage. Ensuring appropriate records are maintained. Promoting good communication to ensure efficient workingthroughout the department. Delivering induction and refresher training to Pharmacy and non Pharmacy staff in the appropriate use of specialised software in theareas of Medicines Management and of Pharmacy. Supporting and mentor junior colleagues To assist in the development of pharmacy services by: Contributing to the planning of IT requirements to fulfil futurePharmacy service needs and Trust information needs in line withstrategy, and participate in the actions needed to implement this, Contributing to the creation and maintenance of relevant policiesand procedures regarding the appropriate and correct use ofPharmacy IT software and hardware, Maintaining an awareness of current developments in, and the useof, IT in pharmacy services (robotic storage, procurement systems,electronic prescribing, etc.) by liaising with relevant bodies, outsideagencies, special interest groups and other pharmacydepartments, Assisting with the development of IT projects for the departmentand being able to advise the Pharmacy Manager and senior Truststaff on the application of such. Adapting existing processes and systems to improve departmentalworkflow. Influencing software houses and hardware suppliers to meet theTrusts needs when developing software and systems throughparticipation in national networks and user groups. Assisting in the installation of approved software upgrades toensure that the most recent release is in place and full benefit isbeing gained from our systems. Normally this will need to be doneoutside normal working hours. Liaising with wards and external departments to understand theirstockholding needs in relation to automated drug storage cabinets. Taking part in periodic stocktakes to prove the validity of the stockmanagement function of the systems and satisfy the requirementsof internal and external auditors Providing audit data to validate Trust processes in line with localand national policy