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Claims Specialist Advisor
| Posting date: | 25 July 2024 |
|---|---|
| Salary: | £24,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 24 August 2024 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | First Central Services (UK) Ltd |
| Job type: | Permanent |
| Job reference: | JR102621 |
Summary
We’re on the lookout for 10 Claims Specialist’s to join our Claims Academy induction commencing on Monday 9th September in our Manchester, Salford Quays office.
You’ll handle a variety of motor claims across differing heads of damage, ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership. You will continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.
Core skills we’re looking for to succeed in the role:
Communication: You’ll have clear and concise communication with claimants, policyholders, and other stakeholders.
Negotiation: You can negotiate settlements with claimants or their representatives.
Customer service: Able to provide excellent customer service to maintain positive relationships
Problem solving: Use your data and evidence skills to make informed decision when a problem arises
Prior insurance / claims experience (desirable)
What’s Involved:
Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, while maintaining files within our service standards.
Be accountable for the management of your caseload and deliver against your key performance objectives.
Accurately and promptly reserve all files within our reserving philosophy.
Process payments on claims files and within your authorities.
Continuously monitor for potential fraudulent claims and act according to guidelines.
Agree on liability within existing case law and accident circumstances.
Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
Comply with the Group Code of Conduct and Fitness and Propriety policies.
Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
Continuously assess and improve the claims process to provide the best possible service to customers.
Collaborate with other teams and departments to drive business improvements.
Adopt a mindset of continuous improvement, to test solutions and deliver improvements.
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
Any other reasonable duties.
Experience & knowledge:
Prior insurance / claims experience (desirable).
Proven customer service experience.
Strong expertise in handling complaints.
Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
Skills:
Critical thinking and problem-solving skills.
Good communication skills, both verbal and written.
Negotiation and influencing skills.
Good time management and organisational skills.
Strong customer service skills.
Good IT, numeracy and literacy skills.
You’ll handle a variety of motor claims across differing heads of damage, ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership. You will continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.
Core skills we’re looking for to succeed in the role:
Communication: You’ll have clear and concise communication with claimants, policyholders, and other stakeholders.
Negotiation: You can negotiate settlements with claimants or their representatives.
Customer service: Able to provide excellent customer service to maintain positive relationships
Problem solving: Use your data and evidence skills to make informed decision when a problem arises
Prior insurance / claims experience (desirable)
What’s Involved:
Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, while maintaining files within our service standards.
Be accountable for the management of your caseload and deliver against your key performance objectives.
Accurately and promptly reserve all files within our reserving philosophy.
Process payments on claims files and within your authorities.
Continuously monitor for potential fraudulent claims and act according to guidelines.
Agree on liability within existing case law and accident circumstances.
Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
Comply with the Group Code of Conduct and Fitness and Propriety policies.
Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
Continuously assess and improve the claims process to provide the best possible service to customers.
Collaborate with other teams and departments to drive business improvements.
Adopt a mindset of continuous improvement, to test solutions and deliver improvements.
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
Any other reasonable duties.
Experience & knowledge:
Prior insurance / claims experience (desirable).
Proven customer service experience.
Strong expertise in handling complaints.
Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
Skills:
Critical thinking and problem-solving skills.
Good communication skills, both verbal and written.
Negotiation and influencing skills.
Good time management and organisational skills.
Strong customer service skills.
Good IT, numeracy and literacy skills.