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Patient Engagement Manager
| Posting date: | 24 July 2024 |
|---|---|
| Salary: | £25,147.00 to £27,758.00 per year |
| Additional salary information: | £25147.00 - £27758.00 a year |
| Hours: | Full time |
| Closing date: | 06 August 2024 |
| Location: | Plymouth, PL5 1PL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2381-24-0031 |
Summary
The Patient Engagement Manager is instrumental in developing and implementing strategies to enhance patient engagement and experience. This role focuses on ensuring patients are actively involved in their healthcare journey, fostering positive relationships between the practice and its patients. Key responsibilities include overseeing patient communication channels, managing patient feedback systems, and coordinating patient education and support programs. The Patient Engagement Manager will work closely with clinical teams, administrative staff, and the Practice Manager to identify opportunities for improving patient satisfaction and loyalty. By leveraging data analytics, patient feedback, and current healthcare trends, this role aims to create an inclusive and patient-centered environment. The manager is expected to innovate and employ best practices in patient engagement to improve health outcomes, enhance service delivery, and ensure compliance with healthcare standards. DUTIES AND KEY RESPONSIBILITIES Patient Communication and Relations: Communication Channels Management: Develop and maintain effective communication channels for patient interactions, including digital platforms, phone systems, and in-person services. Patient Feedback Systems: Implement and oversee patient feedback mechanisms to gather insights on patient satisfaction and areas for improvement. Analyse feedback to inform service enhancements. Patient Advocacy: Serve as a liaison between patients and the practices medical and administrative staff, ensuring patient concerns and suggestions are addressed promptly and effectively. Program Development and Implementation: Patient Education Programs: Design, implement, and manage patient education initiatives that inform and empower patients regarding their health, treatment options, and preventive care practices. Health Promotion Activities: Coordinate with healthcare providers to develop and implement health promotion activities that engage and educate the community on health and wellness. Support Groups and Workshops: Facilitate the establishment of support groups and workshops that address the needs of various patient demographics, such as chronic disease management or maternity care. Engagement Strategy and Analytics: Establish and run effective Patient Participation Groups, feedback surveys and other forms of engagement. Engagement Strategy Development: Craft strategies to enhance patient engagement, utilising data analytics to assess program effectiveness and patient needs. Performance Metrics: Develop and monitor key performance indicators for patient engagement activities to measure success and identify improvement opportunities. Market Research: Conduct market research to stay informed on the latest trends and best practices in patient engagement and experience. Collaboration and Leadership: Interdepartmental Collaboration: Work closely with other departments to integrate patient engagement practices across all aspects of patient care. Team Leadership: Lead and develop the patient engagement team, setting objectives, and providing coaching to ensure goals are met. Stakeholder Engagement: Engage with external stakeholders, including local organisations and health authorities, to promote the practice and its patient-centred services. Quality Improvement: Service Improvement Initiatives: Initiate and lead service improvement projects based on patient feedback and engagement analytics. Compliance and Standards: Ensure all patient engagement activities comply with health care standards and regulations. Patient Experience Enhancements: Continuously seek opportunities to enhance the patient experience through innovative engagement practices and feedback integration. Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.