Service Delivery Manager
| Posting date: | 23 July 2024 |
|---|---|
| Salary: | £35,000.0 to £40,000.0 per year |
| Additional salary information: | to £40,000 |
| Hours: | Full time |
| Closing date: | 30 July 2024 |
| Location: | Fleetwood, Lancashire, FY1 2AZ |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4589307_1721754368 |
Summary
Prestigious opportunity for a Service Delivery Manager within a pioneering technology team in the Energy sector. Dedicated to improving our service offering as we complete our company rebrand and leap into our next chapter, now is a great time to join our success story!
As our Service Delivery Manager, you will be based in the office 5 days a week, responsible for:-
- Leading and managing a small service delivery team.
- Working with an outsourced IT Service Desk to coordinate tickets, calls, incidents, and problems and MI.
- Acting as Incident Manager and Team Leader as needed to maintain SLAs and good IT services.
- Delivering the Desktop Equipment Refresh Programme, aligning to Desktop Strategy and logistics with our IT Partner.
- Working with the IT senior team and independently observe the IT provisions, making recommendations to support continual improvement.
- Help with day-to-day Contract and Supplier Management activities.
- Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems.
- Contribute to service reporting, such as daily, weekly, and monthly Service level reports.
- Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools.
- Take the lead on improving IT facilities in the UK offices.
If you possess a combination of some of the following skills, then LETS TALK!
- Experience in a similar IT management role, ideally within an IT Service Desk environment.
- The ability to work in a fast-paced dynamic environment where priorities can change rapidly.
- Excellent team leadership and proven people management skills.
- Hands-on IT Service Management with a strong foundation in ITIL practices.
- A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction.
- Vendor and Supplier Management.
- Managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency.
- Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks.
- Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments.
- ITIL - understanding of IT Service Management practices based on the ITIL framework.
- Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues.
In return you will be provided with ongoing career development and training in a friendly team environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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