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DWP - Work and Health Services - Universal Credit Bolton Service Centre

Manylion swydd
Dyddiad hysbysebu: 23 Gorffennaf 2024
Cyflog: £25,082 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 06 Awst 2024
Lleoliad: Bolton
Cwmni: Government Recruitment Service
Math o swydd: Parhaol
Cyfeirnod swydd: 362159/1

Crynodeb

DWP is hiring Administrative Officers to join our growing Universal Credit (UC) team.

You’ll play an important role in helping us to deliver vital services to UK Citizens. As part of a supportive team, you’ll help us deliver an excellent customer experience to the people we advise and support.

These jobs are based in our Bolton Universal Credit Service Centre.

This is a customer contact role, working with claimants who are adapting to significant change in the way they receive their benefits as they Move to Universal Credit. Over the phone and via email on DWP portals, you’ll help us ensure the best outcomes for all our claimants.

You’ll be taking phone calls and giving advice, education, guidance and reassurance to claimants who are moving from their existing benefits to Universal Credit, and doing the administrative work related to this change.

What you will be doing:

  • Using your communication skills, you’ll support a diverse range of claimants by providing advice and guidance on our benefits services through inbound call handling and over email.
  • You’ll build positive, trust-based relationships with claimants handling sensitive and challenging conversations with empathy, understanding and positivity.
  • You’ll be responsible for making decisions, based on the available facts, whilst providing explanations to claimants to reduce anxiety and ensuring they receive accurate advice.
  • You’ll focus on providing the right solution for each claimant, ensuring they receive the correct payment amount at the right time.
  • You’ll manage cases by working with colleagues across UC and DWP, supporting claimants in their journey towards work.
  • We’ll help you build an awareness of labour market policy, and its impact on claimants’ conditionality requirements.
  • You’ll be able to take ownership of your professional development, with a suite of digital learning and communications resources available to you.