Warning Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.

Carer Within Reach Worker

Dyddiad hysbysebu:	22 Gorffennaf 2024
Cyflog:	£20,820.80 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£20820.80 a year
Oriau:	Llawn Amser
Dyddiad cau:	02 Awst 2024
Lleoliad:	Sunderland, SR5 1SF
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0340-24-0002

Crynodeb

To provide Within Reach calls to carers identified as in need of social contact so tackling social isolation, loneliness and addressing wellbeing To recognise the signs of issues and problems associated with the caring role and escalating to the most appropriate team member To input onto the Customer Relations Data base contacts made by volunteers to carers, as part of the Within Reach project To form part of the organisations Contact Team function to provide information, advice, guidance and support with an outcome focus to support carers in a format which most appropriately meets their individual needs as needed To provide a first contact service to those contacting Sunderland Carers Centre via telephone, email, face to face or via website enquiries and providing the person with relevant and accurate information, advice, guidance and support as needed Provide a professional welcome to all customers and visitors, presenting a positive impression of the organisation To ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant team member as needed Carry out the necessary administration for this role accurately and within organisationally set standards including updating the Customer Relationship Management (CRM) System (Charity Log) Input activity and outcome records to CRM system. Work to achieve agreed carer outcomes, contract Key Performance Indicators and targets as agreed with the organisations frameworks and commissioning contracts Also Working as part of the wider team to provide a range of support options which includes support via telephone, e-mail and 1:1 meetings plus support at a range of meetings both internally and externally. To develop and maintain meaningful, effective on-going relationships with other organisations and professionals to ensure that carers have a range of accurate information, knowledge and opportunities available to them. To attend and/or support promotional events, training opportunities or social activities for carers. To work with the wider Carers Centre team and partners to identify and engage hard to reach carers. To support carers to have a life of their own along-side their caring role To represent Sunderland Carers Centre in order to promote and encourage understanding and awareness of carers issues for example through the delivery of agreed training programmes for carers, partners and the wider community To support the communication of National Legislation regarding carers and how this affects carers. To contribute to good practice and development of the organisation including service evaluation Work with and mentor designated volunteers with the support of the management team Work with and mentor students on placement within the organisation with the support of the management team To support the development of written and verbal reports to the Service Manager, Management Team, Chief Executive Officer and the Board To participate in set supervisions and appraisals with line manager To adhere to all policies and procedures of the organisation To observe strict confidentiality regarding information obtained during the course of the role and maintain professional boundaries To provide support and assistance, whilst carrying out any other duties as and when required by the Management Team, Chief Executive Officer and Board