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Corporate Receptionist
| Dyddiad hysbysebu: | 18 Gorffennaf 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Awst 2024 |
| Lleoliad: | BS1 6NL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 57544 |
Crynodeb
Corporate Receptionist Monday - Friday, 40 hours, 0800 - 1700£24,960
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
StandardsAs a Corporate Receptionist, you will serve as the first point of contact for our organisation, providing exceptional customer service to clients, visitors, and employees. Your role is crucial in creating a positive and professional impression of our company. In addition to delivering outstanding customer service, you will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.
Profile
As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.
Reception Desk Management:
-Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
-Answer and direct incoming calls in a courteous and efficient manner.
-Manage the reception area, ensuring cleanliness and organisation at all times.
-Provide a site safety brief to everyone signing into the building.
-Proactively assisting with any client events.
-Complete online Fire Warden Training and supporting with site duties during a building evacuation.
-Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
-Provide training for new team members and temporary team members.
-Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
-Maintain up to date health and safety folders, with direction from the front of house manager.
-To report any faults or health and safety concerns to the relevant person or department.
-Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.
Front of House Coordinator duties
-Regularly complete kitchen checks ensure adequate milk supplies are available. Make sure areas are clean and tidy and the dishwasher is empty after use.
-Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up.
-Check each meeting rooms after each booking to make sure its in a suitable condition for the next meeting.
-Check printers are working, and paper and ink levels are not running low. Top up where applicable.
-Complete weekly checks of all fire extinguishers, checking the location and date.
-Complete weekly checks of First Aid boxes, checking the date and content is correct.
-Complete floor walks are report any maintenance & cleaning issues.
-Make sure that all confidential bins and report when they need to be emptied.
-Complete building inductions with all new members of staff ahead of their pass being issued.
-Complete weekly checks of all fire doors making sure they are clear of obstructions.
Administrative Support:
-Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms
-Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
-Receiving daily parcel deliveries and ensuring the recipient is made aware.
-Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
-Keeping the front of house QHSE folder and documentation up to date.
-Maintain electronic and physical filing systems to ensure efficient record-keeping.
-Support other departments with various administrative duties as needed.
Security Awareness:
-Monitor and control access to the premises, following established security protocols.
-Verify visitor credentials and issue visitor badges as necessary.
-Remain vigilant for any suspicious activity and report concerns to appropriate personnel.
Uniform Standards:
-Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times.
-Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
-Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour.