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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Contact Call Agent | Oxford University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 18 Gorffennaf 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22,816 - £24,336 per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 17 Awst 2024 |
| Lleoliad: | Oxford, OX4 2PG |
| Cwmni: | Oxford University Hospitals NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6491007/321-CORP-6221432-B3-PUB-2 |
Crynodeb
• To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
• To be responsive to patient preferences regarding the date and time of appointments wherever possible
• To utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.
• To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality
• To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List
• To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding. To ensure that all enquiries are completed according to departmental procedures and within set quality standards
• To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
• To be responsive to patient preferences regarding the date and time of appointments wherever possible
• To utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.
• To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality
• To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List
• To liaise closely with the clinical and administration staff in various hospital departments and GP surgeries. Ensure accurate information is given at all times
• To assist with the training of new team members
• Assist where appropriate with administrative work for other departments within OUH.
We are based at Unipart and work Monday- Friday. We do not work weekends or bank holidays. There is free parking on site with a restaurant area.
No uniform is required however smart casual is asked for clothing when working in the office.
Hybrid working is available once all training has been completed fully. All training will be onsite at Unipart.
• To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
• To be responsive to patient preferences regarding the date and time of appointments wherever possible
• To utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.
• To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality
• To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List
• To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding. To ensure that all enquiries are completed according to departmental procedures and within set quality standards
• To raise safeguarding concerns if there is an issue with any call or email having followed the appropriate guidance by escalating to PAB Team Leaders
• To be mindful of the need to reduce the incidence of patient non-attendance within outpatient clinics
• To liaise closely with the clinical and administration staff in various hospital departments and GP surgeries. Ensure accurate information is given at all times
• To inform PAB Team Leaders of any inaccurate contact information for specialties within OUH to ensure accuracy of the PCC Telephone and Email address directory.
• To assist with the training of new team members
• Assist where appropriate with administrative work for other departments within OUH.
This advert closes on Thursday 1 Aug 2024
• To be responsive to patient preferences regarding the date and time of appointments wherever possible
• To utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.
• To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality
• To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List
• To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding. To ensure that all enquiries are completed according to departmental procedures and within set quality standards
• To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
• To be responsive to patient preferences regarding the date and time of appointments wherever possible
• To utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.
• To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality
• To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List
• To liaise closely with the clinical and administration staff in various hospital departments and GP surgeries. Ensure accurate information is given at all times
• To assist with the training of new team members
• Assist where appropriate with administrative work for other departments within OUH.
We are based at Unipart and work Monday- Friday. We do not work weekends or bank holidays. There is free parking on site with a restaurant area.
No uniform is required however smart casual is asked for clothing when working in the office.
Hybrid working is available once all training has been completed fully. All training will be onsite at Unipart.
• To book, reschedule, or cancel appointments for patients in line with clinic rules and any additional guidelines issued from the relevant specialism.
• To be responsive to patient preferences regarding the date and time of appointments wherever possible
• To utilise appropriate databases such as DoS Matrix (for indirectly bookable referrals), Clinic Rules and the PCC Directory to ensure adherence to scheduling guidance from each respective service. To follow all emails from PCC Managers providing additional guidance either of a permanent or temporary nature affecting the booking, cancelling or rescheduling of appointments.
• To update patient demographics on the Electronic Patient Record (EPR) to ensure accurate data quality
• To utilise the e-Referral System (eRS) to locate and identify patient’s referral from GP Practices and to check patient demographics, check process instructions on the DOS Matrix and add patients, when appropriate, to the Indirectly Bookable Breach List
• To deal with patient enquiries in a sympathetic and effective manner ensuring they receive a full explanation and response. Due to the nature of some calls, they will require high levels of concentration and understanding. To ensure that all enquiries are completed according to departmental procedures and within set quality standards
• To raise safeguarding concerns if there is an issue with any call or email having followed the appropriate guidance by escalating to PAB Team Leaders
• To be mindful of the need to reduce the incidence of patient non-attendance within outpatient clinics
• To liaise closely with the clinical and administration staff in various hospital departments and GP surgeries. Ensure accurate information is given at all times
• To inform PAB Team Leaders of any inaccurate contact information for specialties within OUH to ensure accuracy of the PCC Telephone and Email address directory.
• To assist with the training of new team members
• Assist where appropriate with administrative work for other departments within OUH.
This advert closes on Thursday 1 Aug 2024
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.