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Credit Control Officer | Moorfields Eye Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 17 Gorffennaf 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £30,279 - £33,116 per annum incl. HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Awst 2024 |
| Lleoliad: | London, EC1V 9LF |
| Cwmni: | Moorfields Eye Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6428368/273-DN-8368 |
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The post holder is expected to operate mainly on own initiative, providing a high quality of credit administration for the PP Unit, liaising with patients, insurance companies and embassies, pursuing payment of all debts in order to keep the Private Patient Unit’s debt risk at a minimum.
• Undertake the initial steps of the debt recovery process for private patient debtor accounts.
• Working with insurance companies, embassies and self-pay patients.
• Investigate errors or discrepancies on invoices
• Monitor and review accounts receivable aging.
• Answer telephone and written queries from debtors and purchasers.
• Provide information as appropriate to secure payment for the Trust
• Dealing assertively but politely with debtors when pursuing payment of invoices.
• Attend regular meetings with the Management Team
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
We are currently unable to offer visa sponsorship for this role.
• Undertake the initial steps of the debt recovery process for private patient debtor accounts: issuing customer statements and subsequent reminder letters, emails and telephone contact.
• The post holder would be largely self supervising and responsible for compiling accurate and detailed spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies on a monthly basis; they would also ensure that all outstanding invoices for the previous month and accompanying customer statements are sent out to self paying patients monthly.
• Query discrepancies in insurance company / embassy payments / self-pay patients, establish reasons for non-payment, follow up to resolve and collect e.g. request additional information from practice managers / consultants / anaesthetists and patients; identify shortfalls due to non-compliance with terms of insurance contract – obtain authorisation to credit; seek payment from patient where policy excess/treatment not covered.
• Investigate errors or discrepancies on requests to raise invoices, identify corrections required and produce paperwork for authorisation
• Allocating customer remittances against patient invoices.
• Dealing with cheques, receiving payments by debit/credit cards and arranging refunds to patient’s where necessary.
• Monitor and review accounts receivable aging and resolution of account discrepancies.
• Use knowledge and judgement to analyse and where appropriate propose write off of long outstanding debts in the system.
• Answer telephone and written queries from debtors and purchasers. Provide information as appropriate to secure payment for the Trust (e.g. invoice copies, details of charges). Dealing assertively but politely with debtors when pursuing payment of invoices.
• Attend regular meetings with the management and staff of the Private Patients Unit and other departments as appropriate to exchange information about management of debts.
• Reviewing patient accounts and agreeing payment plans with clients.
• Raising / processing credit notes
• Responsible for timely preparation of complete and accurate aged debtors reports
Compile complete and accurate spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies; follow up with regular telephone contact.
This advert closes on Wednesday 31 Jul 2024