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Assistant Service Manager - Specialist Surgery
| Dyddiad hysbysebu: | 17 Gorffennaf 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £42,471 - £50,364 incl. HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Awst 2024 |
| Lleoliad: | Fulham, SW10 9NH |
| Cwmni: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6445372/289-PL-1301 |
Crynodeb
A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.
Assistant Service Manager - Specialist Surgery - Band 6
We are looking to recruit an Assistant Service Manager post for our Planned care Division.
The Assistant Service Manager will work closely with nursing, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets. You will be responsible for the delivery of high quality and efficient patient services in defined clinical areas and will work on and support the direct management of a range of agreed projects and service improvement initiatives.
You should have experience delivering improvements to systems, processes and performance, working across a wide range of staff to achieve good outcomes for patients. You will have excellent communication skills - both oral and verbal - and will be able to work well under pressure, balancing competing demands and meeting tight deadlines.
PLEASE NOTE ADVERT WILL CLOSE ONCE SUFFICIENT APPLICATIONS HAVE BEEN RECEIVED
The Assistant Service Manager for Specialist Surgery is responsible for the delivery of high quality and efficient patient services. The post holder will support the Service Manager and the Theatres team with the operational management of the services and delivery of national KPIs, ensuring patients are scheduled onto theatre lists in a timely and consistent manner.
The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access, PALs and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the Service Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly manage mutually agreed projects and service improvement initiatives.
The Assistant Service Manager will ensure that line management their staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Operational Management:
• Provide hands-on operational management to designated areas of the Division, ensuring the delivery of services in line with expected service standards.
• Be accountable through the General Manager, Deputy General Manager and Service Manager for the monitoring and delivery of key scheduling productivity and performance targets.
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Manage and Assist the Service Manager in ensuring that theatres templates are up to date & correct sessions are on the Trust PAS system. Ensure any new consultants have their theatres templates built.
• On behalf of the Service Manager, work closely with the operational and clinical teams to help improve the productivity of theatres, ensuring we utilise theatre sessions, make full use of digital systems and manger short notice cancellations.
• Support the service manager with the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback
• Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing.
• Facilitate partnership and integration between services across multiple sites e.g. in relation to aligning systems and processes, sharing best practice, improving data etc.
• Ensure effective theatres utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets & ensuring the scheduling team are fully utilising the theatres sessions.
• Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales. Working on cleaning data for past TCI, patients booked on wrong encounters closing pathways correctly
• Identify service improvement or modernisation initiatives that will enhance the patient experience, improve the quality of care provided or enable improvements in performance; work with relevant staff and stakeholders in order to make recommendations in relation to the size and scope of the project.
• Manage small service changes or assist in wider change programmes as required, ensuring there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning
• Proactively take steps to ensure compliance with internal and external governance and best practice requirements
• Identify and manage audits and service improvement projects in collaboration and with support of GMs, DGMs, SMs, Nursing and Medical teams.
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service
Staff Management:
· Support to manage health roster in absence of Team leaders & Junior Service Manager
· Support Operational Admin Team Leader & admin team Support & delivering their objectives
· Ensure close working relationships are maintained with the clinical professionals on all matter relating to patient care within the service
Financial Management:
· Play an active role in identifying areas within the service where expenditure can be reduced and/or income generated (CIP)
· Be involved under the Service Manager’s/ DGMs/GM instruction in the business planning process, producing capital and revenue business cases and proposals for service development.
· Undertake detailed information analysis of specific projects/reports requiring high levels of analysis.
· Contribute to the management of performance information, taking a lead for specific projects
PLEASE SEE JD/PS FOR FULL DUTIES OF POST
This advert closes on Wednesday 24 Jul 2024
Assistant Service Manager - Specialist Surgery - Band 6
We are looking to recruit an Assistant Service Manager post for our Planned care Division.
The Assistant Service Manager will work closely with nursing, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets. You will be responsible for the delivery of high quality and efficient patient services in defined clinical areas and will work on and support the direct management of a range of agreed projects and service improvement initiatives.
You should have experience delivering improvements to systems, processes and performance, working across a wide range of staff to achieve good outcomes for patients. You will have excellent communication skills - both oral and verbal - and will be able to work well under pressure, balancing competing demands and meeting tight deadlines.
PLEASE NOTE ADVERT WILL CLOSE ONCE SUFFICIENT APPLICATIONS HAVE BEEN RECEIVED
The Assistant Service Manager for Specialist Surgery is responsible for the delivery of high quality and efficient patient services. The post holder will support the Service Manager and the Theatres team with the operational management of the services and delivery of national KPIs, ensuring patients are scheduled onto theatre lists in a timely and consistent manner.
The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access, PALs and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the Service Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly manage mutually agreed projects and service improvement initiatives.
The Assistant Service Manager will ensure that line management their staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Operational Management:
• Provide hands-on operational management to designated areas of the Division, ensuring the delivery of services in line with expected service standards.
• Be accountable through the General Manager, Deputy General Manager and Service Manager for the monitoring and delivery of key scheduling productivity and performance targets.
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Manage and Assist the Service Manager in ensuring that theatres templates are up to date & correct sessions are on the Trust PAS system. Ensure any new consultants have their theatres templates built.
• On behalf of the Service Manager, work closely with the operational and clinical teams to help improve the productivity of theatres, ensuring we utilise theatre sessions, make full use of digital systems and manger short notice cancellations.
• Support the service manager with the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback
• Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing.
• Facilitate partnership and integration between services across multiple sites e.g. in relation to aligning systems and processes, sharing best practice, improving data etc.
• Ensure effective theatres utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets & ensuring the scheduling team are fully utilising the theatres sessions.
• Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales. Working on cleaning data for past TCI, patients booked on wrong encounters closing pathways correctly
• Identify service improvement or modernisation initiatives that will enhance the patient experience, improve the quality of care provided or enable improvements in performance; work with relevant staff and stakeholders in order to make recommendations in relation to the size and scope of the project.
• Manage small service changes or assist in wider change programmes as required, ensuring there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning
• Proactively take steps to ensure compliance with internal and external governance and best practice requirements
• Identify and manage audits and service improvement projects in collaboration and with support of GMs, DGMs, SMs, Nursing and Medical teams.
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service
Staff Management:
· Support to manage health roster in absence of Team leaders & Junior Service Manager
· Support Operational Admin Team Leader & admin team Support & delivering their objectives
· Ensure close working relationships are maintained with the clinical professionals on all matter relating to patient care within the service
Financial Management:
· Play an active role in identifying areas within the service where expenditure can be reduced and/or income generated (CIP)
· Be involved under the Service Manager’s/ DGMs/GM instruction in the business planning process, producing capital and revenue business cases and proposals for service development.
· Undertake detailed information analysis of specific projects/reports requiring high levels of analysis.
· Contribute to the management of performance information, taking a lead for specific projects
PLEASE SEE JD/PS FOR FULL DUTIES OF POST
This advert closes on Wednesday 24 Jul 2024