Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Service Manager
| Dyddiad hysbysebu: | 17 Gorffennaf 2024 |
|---|---|
| Cyflog: | £40,000 i £50,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Bonus Scheme |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Awst 2024 |
| Lleoliad: | 388-396 Trafford Park Road, Trafford Park, Manchester, M17 1HG |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eStar Truck and Van Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | MA/TP/ServiceMgr/0724 |
Crynodeb
We are recruiting for an experienced Service Manager to join our Mercedes-Benz dealership located in Trafford Park!
As Service Manager you will be responsible for ensuring the Service Team deliver the highest level of customer satisfaction and meet the agreed SLA’s. You will also oversee key accounts and work to maximise profits by ensuring job efficiency and co-ordinating with the workshop.
If you have experience in a similar role and are looking for a new challenge in a growing and forward thinking business, we would love to hear from you!
Package Details:
• £40,000 - £50,000 per annum, DOE
• Based onsite in Trafford Park
• 42.5 hours per week, Monday - Friday, 08:30 - 17:30
• 23 days’ holiday each year plus bank holidays
• Permanent
• Bonus scheme
Benefits:
• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Discounted cinema tickets
• Enhanced maternity pay
• Enhanced paternity pay
• Free eye tests
• Free fruit
• Free menstrual products
• Free on-site parking
• Health Care Plan
• Life assurance
• Long service awards
• Paid volunteer time
• Referral programme
• Sick pay
Key Purpose of the Job:
• To efficiently manage all administration activities within the Service Team front of house and back-office colleagues
• To ensure complete conformity to MBTUK, company policy and procedures
• To minimise financial exposure to the business by managing process throughout the job card and customer journey
• To maximise profits through effectiveness, influencing business KPI’s and leading the team to achieve the financial targets
• Co-ordinate with the Head of Workshop Control to ensure job process is efficient
• Ensure the satisfaction of our customers, overseeing key accounts, SLA’s, updates, lead-times and management of complaints
Accountabilities:
• In conjunction with the General Manager, resolve any outstanding ageing claims and remove any exposure to the company in terms of non-payment, invoice queries, cash and the warranty account
• In conjunction with the Service and Parts teams, review WIP on daily/weekly basis whilst highlighting potential “over aged” claims and risks
• Provide new and existing colleagues with support and training
• Establish training needs and formulate development programme accordingly with the relevant support function
• Manage and participate in warranty audits as required, and carry out periodic internal audits to highlight and resolve any potential issues
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that within area of operation, all Company and Trade Associations policies, procedures and minimum standards are surpassed, and that all statutory requirements including trading standards, fire, health and safety are adhered to
• Handle all internal and external customers and suppliers’ correspondence
• To review and appraise reporting colleagues’ performance
• Ensure standardisation and effectiveness throughout the service process
• To ensure business KPI’s are achieved
• Manage customer quality areas such as lead-times, mystery shop, qualifying bookings, updates, Polk and VHC for revenue generation
• Ensure job cards are correctly distributed to Service Team
• Ensure Service Advisors adhere to customer compliance
• Ensure eWIP is up to date
• Ensure holidays are booked in a timely manner and not overbooked
• Ensure wages and overtime is submitted by the required deadline
• Complete all return to works for workshop colleagues
• Check clockings on a daily basis to avoid any miss clockings
• Ensure all workshop equipment is serviced and calibrated within specified timeframe
Skills and Competencies Required:
• Experience in a similar role within the commercial vehicle industry
• An understanding of the activities within a vehicle workshop environment
• Enthusiasm to deliver the Mercedes-Benz customer experience
• Good administration skills/organisation skills
• Ability to work effectively within a team environment
• Flexible approach to work and adaptable to thrive in a changing environment
• IT literate
As Service Manager you will be responsible for ensuring the Service Team deliver the highest level of customer satisfaction and meet the agreed SLA’s. You will also oversee key accounts and work to maximise profits by ensuring job efficiency and co-ordinating with the workshop.
If you have experience in a similar role and are looking for a new challenge in a growing and forward thinking business, we would love to hear from you!
Package Details:
• £40,000 - £50,000 per annum, DOE
• Based onsite in Trafford Park
• 42.5 hours per week, Monday - Friday, 08:30 - 17:30
• 23 days’ holiday each year plus bank holidays
• Permanent
• Bonus scheme
Benefits:
• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted car scheme
• Discounted gym membership
• Discounted cinema tickets
• Enhanced maternity pay
• Enhanced paternity pay
• Free eye tests
• Free fruit
• Free menstrual products
• Free on-site parking
• Health Care Plan
• Life assurance
• Long service awards
• Paid volunteer time
• Referral programme
• Sick pay
Key Purpose of the Job:
• To efficiently manage all administration activities within the Service Team front of house and back-office colleagues
• To ensure complete conformity to MBTUK, company policy and procedures
• To minimise financial exposure to the business by managing process throughout the job card and customer journey
• To maximise profits through effectiveness, influencing business KPI’s and leading the team to achieve the financial targets
• Co-ordinate with the Head of Workshop Control to ensure job process is efficient
• Ensure the satisfaction of our customers, overseeing key accounts, SLA’s, updates, lead-times and management of complaints
Accountabilities:
• In conjunction with the General Manager, resolve any outstanding ageing claims and remove any exposure to the company in terms of non-payment, invoice queries, cash and the warranty account
• In conjunction with the Service and Parts teams, review WIP on daily/weekly basis whilst highlighting potential “over aged” claims and risks
• Provide new and existing colleagues with support and training
• Establish training needs and formulate development programme accordingly with the relevant support function
• Manage and participate in warranty audits as required, and carry out periodic internal audits to highlight and resolve any potential issues
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that within area of operation, all Company and Trade Associations policies, procedures and minimum standards are surpassed, and that all statutory requirements including trading standards, fire, health and safety are adhered to
• Handle all internal and external customers and suppliers’ correspondence
• To review and appraise reporting colleagues’ performance
• Ensure standardisation and effectiveness throughout the service process
• To ensure business KPI’s are achieved
• Manage customer quality areas such as lead-times, mystery shop, qualifying bookings, updates, Polk and VHC for revenue generation
• Ensure job cards are correctly distributed to Service Team
• Ensure Service Advisors adhere to customer compliance
• Ensure eWIP is up to date
• Ensure holidays are booked in a timely manner and not overbooked
• Ensure wages and overtime is submitted by the required deadline
• Complete all return to works for workshop colleagues
• Check clockings on a daily basis to avoid any miss clockings
• Ensure all workshop equipment is serviced and calibrated within specified timeframe
Skills and Competencies Required:
• Experience in a similar role within the commercial vehicle industry
• An understanding of the activities within a vehicle workshop environment
• Enthusiasm to deliver the Mercedes-Benz customer experience
• Good administration skills/organisation skills
• Ability to work effectively within a team environment
• Flexible approach to work and adaptable to thrive in a changing environment
• IT literate