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Customer Relations Assistant
| Dyddiad hysbysebu: | 17 Gorffennaf 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Awst 2024 |
| Lleoliad: | Beccles, Suffolk |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | IRS Recruitment Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Our client is a leading offshore company dedicated to providing exceptional products and services to their customers. They pride themselves on their commitment to excellence, innovation, and customer satisfaction. They are currently seeking a dedicated and enthusiastic Customer Relations Assistant with basic Xero accounting skills to join the dynamic team. As a Customer Relations Assistant you will play a crucial role in ensuring the customers receive the highest level of service and support. You will be responsible for handling customer inquiries, resolving issues, and assisting with basic accounting tasks. This role requires excellent communication skills, a keen eye for detail, and the ability to multitask effectively.
Key Responsibilities:
- Serve as the first point of contact for customers, providing outstanding customer service through phone, email, and in-person interactions.
- Address and resolve customer inquiries and complaints in a timely and professional manner.
- Assist in maintaining customer records and updating account information as needed.
- Process customer orders, returns, and exchanges accurately.
- Using Xero and raising invoices.
- Collaborate with other departments to ensure a seamless customer experience.
- Perform other administrative tasks as required.
Requirements:
- Proven experience in a customer relations role.
- Basic knowledge of Xero.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with accounting software.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong organisational and multitasking skills.
Join our client and be part of a team that values innovation, dedication, and customer satisfaction. We look forward to receiving your application! Apply now, or if you would like more information please call our friendly team on 01502 719000
Key Responsibilities:
- Serve as the first point of contact for customers, providing outstanding customer service through phone, email, and in-person interactions.
- Address and resolve customer inquiries and complaints in a timely and professional manner.
- Assist in maintaining customer records and updating account information as needed.
- Process customer orders, returns, and exchanges accurately.
- Using Xero and raising invoices.
- Collaborate with other departments to ensure a seamless customer experience.
- Perform other administrative tasks as required.
Requirements:
- Proven experience in a customer relations role.
- Basic knowledge of Xero.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with accounting software.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong organisational and multitasking skills.
Join our client and be part of a team that values innovation, dedication, and customer satisfaction. We look forward to receiving your application! Apply now, or if you would like more information please call our friendly team on 01502 719000